ComplaintsforSelect Portfolio Servicing, Inc.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Escrow Shortage of 21,000. We Been paying the Property Taxes Since July 2016 Thru 2024 Homeowners 2016 Thru 2019. Select Beat us to Paying. When we try to Pay. We were told already Paid for that Year.

  Business response

  08/13/2024

  See attached document

  Business response

  08/27/2024

  Please see attached response:

  Customer response

  08/27/2024

   
  Complaint: 22059742
  
  I am rejecting this response because:
  Because we put it in Writing As Per quested on Paying Own Escrow and That's what we did Until 2020.  We were beat to Paying HomeOwners Portions.  Always Pay Property Taxes and Principles & Interest.  We are willing to Pay the Home Owner Part that they Paid, Because they didn't allow us to Pay.  But that is not 21,000.  And They have our Money of $57,980.58.  Mortgage should be Paid in Full
  Sincerely,
  
  Troy & Pamela Scott

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  SPS is my mortgage holder. We had an insurance claim for water and mold damage which the insurance company paid out on. Because there is a mortgage on the property our checks were co-signed to my wife and the mortgage company. We mailed out the check on April 29th overnight and it was deposited by SPS into the wrong *********** mortgage). All SPS had to do was sign and return check. It is now June 23 and as of 5:00 pm today, I still cant get an answer to a very simple question, When will SPS be returning my endorsed check back? We call every other day only to be told Its a process to transfer this money to the right account. I feel SPS has taken advantage and profited off our money and is dragging their feet on returning our check signed. Thank you for listening to us, Sincerely, *************************

  Business response

  06/26/2024

  Select Portfolio Servicing, a mortgage servicer, is unable to identify any account associated with the information provided in the inquiry.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company holds my mortgage since March of 24. I am escrowed and property taxes as well as homeowners insurance is paid on my behalf. My property taxes are paid quarterly (Feb, May, Aug, Nov). My previous mortgage company made the Feb payment. However the current company has not issued the payment due 5/1/24. The attached document dated 5/13 brought this to my attention and I have called every 2 weeks since then. I continue to be told "it is under review". No "review" takes this long. The document attached also states there is a tax sale on 6/26/24 if this remains unpaid. Which it will be because no company can get a payment and have it credited from Utah to New Jersey in 48 hours. They need to pay this on my behalf or release the entirety of my escrow balance to me ASAP and Ill pay the remaining 3 payments on my own since this company is obviously incompetent. Please assist in any way you can.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My mortgage is currently held with Select Portfolio Servicing. (SPS) I do not escrow my taxes and insurance. My mortgage payment is $1052.96. For tax year 2022 I paid my Fort Bend County taxes in four payments. Without my knowledge, the mortgage company paid $949.36 towards my 2022 taxes. I paid all of the 2022 taxes. The mortgage company is charging my mortgage account the $949.36 and increased my monthly mortgage payment to $1118.89 to offset the balance they added to my escrow account. I do not owe the mortgage company any money. Fort Bend county sent a refund check to the mortgage company for $949.36 for their overpayment. The mortgage company claims they never received the refund and continue to hold me accountable for the money that is owed to them by the county. I have spoken with Fort Bend County tax department and the mortgage company numerous times to resolve this matter. It has yet to be resolved. I have been paying my original mortgage payment of $1052.96 on time every month. Because I refuse to pay the $1118.89 (which includes the escrow error amount) I am not able to make any of my mortgage payments via the online platform or pay by phone. The system will only accept $1118.89. I have only been able to make payments by setting up payments with a "live" customer service rep. (each time I have to explain why I am not paying the $1118.89) I need this issue resolved. It has been going on since September 2023. Your assistance is requested to get the mortgage company to stop billing me for the tax overpayment of $949.36 and get their money back from Fort Bend County.

• Initial Complaint

  05/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 31, 2017, Nationstar Mortgage and I executed a Home Affordable Modification Agreement (Loan No.: *******) The Modification Effective Date was May 1, 2017. I complied with all terms and conditions of the Agreement. On January 26, 2018, the first HAMP Incentive of $1000 was applied to my mortgage principal On or about November 2018, my mortgage was transferred to Select Portfolio Servicing (SPS) On January 23, 2019, the second HAMP Incentive of $1000 was applied to my mortgage principal On January 22, 2020, the third HAMP Incentive of $1000 was applied to my mortgage principal On January 19, 2021, the fourth HAMP Incentive of $1000 was applied to my mortgage principal On January 30, 2022, the fifth HAMP Incentive of $1000 was applied to my mortgage principal When I did not receive the sixth and final incentive of $5000 in January 2023, I contacted SPS and was told I needed to sign a Dodd Frank Certification. This was signed and returned on March 2, 2023. From March through October 2023, I received numerous excuses when I asked about the status of my incentive. In about November 2023, I was told that HAMP incentives are received by the Federal Government and applied annually in January, and that I would see the $5000 reflected on my February 2024 statement. This did not happen. On May 22, 2024, the Ombudsman representative informed me that the incentive would not be applied to my mortgage principal. SPS was withholding the incentive due to a missed deadline, not of the mortgage payments, but in returning the Dodd Frank Certification. As this certification was not part of the Agreement, I demanded that the basis for this decision be supplied in writing. I was told nothing would be provided. When I asked to speak with a supervisor, I was told, no. To date, no one at SPS has responded to my phone calls or email. Supporting documentation for this complaint will be provided upon request.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 10, 2024, my title company made the full payment of obligation number **********, money that was transferred in its entirety including the sum of $22.00 that this company charged me as a fine for early payment that I consider a collection. illegal. Having already received all of the money that was owed, on May 11, SPS debited my account for $3,248.31, in an abusive manner, since by that time no money was owed. I called and they told me that I was right and that in 20 business days they would return that money to me, which seems like a long time to me and I need the money to be returned to the same account that was debited immediately. Likewise, the fine collected of $22,000 was returned for the concept of fine for early payment of the obligation, which I consider totally illegal. It is important to note that I request that the money be returned directly to the Bank of America account from which they were debited, since the address I had is no longer mine and any check sent there will be lost.

• Initial Complaint

  05/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My mortgage provider SPS fail to pay my village tax for 2nd half this was due on December 1,2023 up until they have not paid said it’s under investigation no explanation to why it wasn’t paid my tax went into a tax lien my property was suppose to go on auction I had to pay it out of my pocket to avoid auction. My village tax again is due again June 2024 1 st half all information was on escrow analysis I have roughly 4200.00 in escrow to date I’m in the process contact NYS banking and mortgage division I have contacted my local legislative and my assembly person for assistance this bank refuse to talk with them or resolve this situation my mortgage is current they debit my checking account every 15rh of the month. The message when I call every time is that this a debt any information obtain will be for the debt I’m tried I have a weak heart with all that has been happening I force to see my cardiologist because of this stress I gave myself a reprieve but Monday 5/13/2024 I go back to phone I no that Credit Sussie is their parent bank. I’m so in contact with NYS attorney General. There is a great deal of people that is going through what is happening to me and family and possibly lost their home as a consumer we need representation from companies like SPS they defraud people take money raise the mortgage claiming taxes short for the fiscal year well tat can’t be reason the paid school and general tax which is county tax but not village. I need help

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On a credit report shows that I am late on my mortgage from Select Portfolio Servicing Inc. ( Regarding property address *** * ******* ******* **** oxnard California 93033). I am requesting that this get s to be clarified. I had a issue with select Portfolio on my other property . And was recently corrected by BBB. And requesting that this be corrected as well . Thank you ****** ******

• Initial Complaint

  04/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  So my mom died 4/9/2024 and we (meaning my brother and I) are trying to get ahold them to take over payments on my mothers house and make behind payments asap. We are unable to make contact with them and they denying us our right to the home.

  Business response

  05/01/2024

  Select Portfolio Servicing, a mortgage servicer, is unable to identify any account associated with the information provided in the inquiry.

   

  Thank you

• Initial Complaint

  03/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Today is 3/13/2024 and my Mortgage payment has not been posted. It is the law that consumers payment are posted. The mailing address for my payments is: Select Portfolio Servicing, PO Box *****, ************** *****. However, My March 2024 Statements address was: Select Portfolio Servicing, PO Box *****, ************** *****. A different PO Box number, I dont understand the deception. Moreover, on 2/16/2024, I sent Select Portfolio Servicing, a Certified Letter, Requesting to know, the Owner of my Mortgage Loan. The letter was signed off and picked up on 2/21/2024, By *******************************. I have a the actual, Signature Confirmation. Today is 3/13/2024, and Select Portfolio Servicing, has still, not informed me, who is the owner of my mortgage Loan. According to the law, Select Portfolio Servicing being the server, has an obligation to provide me the Name, Address, and Telephone number, of who owns My Mortgage Loan. In the past, when I was paying my mortgage to any other company, it was never an issue. I received my statements on or around the15th or 17th of the month. A the payments were always posted. It has been nothing but issues since I have been dealing with Select Portfolio Servicing, There is so much deception and lies, as well as questionable ethics with Select Portfolio Servicing. Many of Select Portfolio Servicing practices, are against the law..

  Business response

  03/26/2024

  Payments
  In the inquiries, ************** stated she sent a payment that was not applied to the account. *** received a
  check payment on March 18, 2024, dated February 28, 2024, in the amount of $539.19 and these funds
  satisfied the March 1, 2024, due date. For Ms. ****** convenience *** offers the following payment
  options:
  x Automated Clearing House (ACH) She can pre-authorize *** to withdraw funds equal to
  her monthly payment from her checking or savings account on a specific date each month.
  There is no cost for this service.
  x US ************** Send a payment via US ************** using the payment coupon
  included with the monthly Mortgage Statement.
  x EZ Pay By Phone or by Web (www.spservicing.com): For each payment, **************
  authorizes *** to draft from your checking account a specific amount on a date that you
  specify. We will obtain Ms. ****** consent prior to initiating payment and will advise her of
  any fee for this service, which may be up to $15 for payments over the phone with an agent
  and up to $5 for payments online or through our automated phone system.
  x ************* ***** Collect ************** must provide ************* the following
  information: Code City OSWALD and the Code State UT. If she wants the payment
  transmitted to *** the same day she must use the blue and white ***** Collect form,
  check the Urgent box and advise the ************* agent that she wants the Urgent
  delivery option. There is a ************* charge for this service.
  When ************** authorizes electronic payments, please remember that funds may be withdrawn from the
  account on the date designated in the authorization.
  Additionally, ************** may set up bill pay through her financial institution. Please see the enclosed ***
  Transaction History for review.
  Mailing Address
  In the inquiries, ************** raised questions regarding the mailing address for monthly payments. The
  correct payment address is P.O. BOX *****, **************, ** 84165.
  Mortgage Statements
  In the inquiries, ************** stated that *** is not sending their monthly Mortgage Statements in a timely
  fashion. *** follows standard processes of crediting and mailing monthly Mortgage Statements. The
  enclosed most recent Mortgage Statement dated March 15, 2024, reflected that the account is due for
  the March 1, 2024, due date as the check payment referenced above had not yet been received. The
  date the Mortgage Statement is mailed, should provide ************** with 16 days to receive the Mortgage
  Statement prior to the payment being due. The account is afforded an additional 15 day grace *************** the due date before the payment is considered late.
  Once *** has mailed the Mortgage Statement, we are not able to control any delays associated with the
  ************* ************** ****** mailing timeframes. However, ************** does have additional
  options to receive her monthly Mortgage Statements electronically. *** offers the ability to sign up for
  paperless statements. This electronic method eliminates mail delivery timelines and will allow **************
  to receive and view the Mortgage Statements online.
  1098-Statements
  In the inquiries, ************** stated that *** did not send the 1098-Statement for 2023. *** mailed the
  enclosed 2023 1098-Statement to ************** in January 2024 to ***************************************************************br>31907-3680. ************** may also view the 1098-Statement on the *** website.
  Noteholder
  In the inquiries, ************** requested clarification regarding the Noteholders identity. Federal ********************************** as Trustee for the benefit of the ****************** Seasoned Credit Risk Transfer
  Trust, Series 2019-4 is the Noteholder of the account, and *** is the mortgage servicer. As the
  mortgage servicer, *** is authorized to collect all payments and administer the terms of the enclosed
  Note and Security Deed. Questions or disputes regarding the account and any request for mortgage
  assistance should be directed to *** in order to ensure a timely response and resolution. We have
  enclosed the Noteholder Information Notice for your review.
  ************** also stated that she had previously requested the Noteholder information. Please be advised
  that we do not have record of receiving the correspondence requesting the Noteholder information.
  Allegations
  In the inquiries, ************** raised several claims regarding *** engaging in deceptive practices, ***
  violating federal law, stated that *** forged documents with her name, stated that *** advised them
  that *** is attempting to steal homes, stated that *** is engaging in harassment and stated that a
  representative contacted them in an attempt to obtain her personal information. We reviewed these
  claims and found no merit the allegations. *** is confident that the servicing of the account by *** has
  been compliant with all applicable state and federal regulations.
  Servicing Transfer
  In the inquiries, ************** requested that *** transfer the servicing of the account to a new servicer.
  *** does not have authority to transfer accounts to a new servicer. As the servicer, we do want to assist
  ************** and ask that ************** contact us if there is any way that we can help with the account.
  ********************** Reporting
  In the inquiries, ************** stated that *** furnished negative credit reporting for the account and
  requested that the negative credit reporting be removed. Please be advised that *** has not furnished
  any negative credit reporting for the account.
  Our review of the information provided to the Credit ****************** (CRAs) confirmed that the
  reported information matches the status of the account. Based on this, we will not be requesting an
  update to the information we provided.
  *** reports credit information to Equifax, Experian, TransUnion, and Innovis. If ************** is reviewing a
  report from any other source, please be advised we are unable to review or update that source.
  In response to the concerns you expressed regarding your interaction with ***, we regret that you feel
  that our service has not met your expectations.
  As of the date of this letter, the account is due for April 1, 2024.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩