Business ProfileforVia Benefits Insurance Services, LLC

Last year, my card for some reason was supposed to have been replaced. It was never replaced. Unbeknownst to me, I went to ******* to pick medications that needed, and my card was not accepted. I called to VIA benefits to find out why and was told that card was no longer active. Through several phone interactions no one never indicated my address was missing until the other day when I spoke to a female representative regarding my missing card I had just applied for again. I called in about another issue and end up speaking to a gentleman whose tone was a bit unpleasant. He closed out my complaint. I was not happy about that because the issue had not been resolved. He informed me that the company would not correct the error by expediting me a card to fix the error that caused. I am a retired 65-year-old nurse living on a fixed income. My VIA card is a safety net for me. To be denied access to it is disgraceful. I need my card to purchase my diabetic and cardiovascular medications. I should not have to ask my family money when I have a VIA that I been denied access to by VIA benefits. Shame on you VIA Benefits. This is poor operational management. This has been an ongoing issue for over a year. Now, I must wait a few weeks longer for the error to be corrected. I am confused How did my address get lost? You sent the first card to my address. My address has not changed. now all the sudden, you'll claiming you do not have my address. I'm confused? This so insensitive of VIA benefits. I feel as though they are playing games. That's why I'm finding this whole ordeal to be c*** I want to withdraw all money from my account. This should not have never happened. A whole year has gone by, and you'll never tried to correct the situation. I am furious. I feel insulted.