Business ProfileforQuantum Heating and Cooling, LLC

Our gas fireplace started going out so we called them. **** came out and said we needed a replacement part and that we'd need to pay for the part upfront and then when they received the part it would be an additional cost of labor.We paid over $400 for the part.Two polite guys came and installed it and started doing some other cleaning and maintenance. One of the guys doing the work said the additional cleaning was normally $360 but because we ordered a part, it was free. Half way through he said it wasn't free because the part wasn't big enough??So I told him not to do it. They finished up and had the fireplace working. And then he gave me the total labor, and cleaning ($360). I reminded him that I had said not to do the additional cleaning? I didn't schedule that. So he lowered the cleaning price to $260. I agreed to pay the lower price because he had done the work and he was a nice kid. The total was $460 for cleaning and labor. We paid it. They left. After they left, I googled the part that they showed me they had to replace. It's $45 for the exact one on Amazon that they charged us over $400 ****** I called to try and see what the reasoning was. I was not rude or aggressive. I even complimented his employees on being polite. Before I could even finish explaining he started getting worked up and cutting me off telling me that he quoted us for the cleaning and that I had just been out of the room. To be clear, he did not. He started using profanity, yelling and telling me I was harassing him???? He wouldn't even let me talk.I mean, totally an insane way to responde to a customer with a concern. I hung up on him and he started texting me telling me never call him again or he will file charges for harassment!His name was ****. We just paid him over 900 dollars for, from what I can tell was a $100 job and then got his wonderful customer service.Finally, he has 5 stars on ******. I left this 1 star review. He has since had it removed somehow.