Business ProfileforUtah Behavior Services, Inc.

Nov. 2022 I signed up to have one of my children to be tested for autism. I called monthly to see when they could see my child and each time the said they would call back and let me know. They never did. The only calls I received were from their billing department wanting to know how I was going to pay them even though I let them know repeatedly I was self pay. After 5 months of this I contacted another testing provider and let UTBS know I was discontinuing services with them, June 2024. On the recommendation of a friend I contacted UTBS to set up an appointment for both my children to be seen for services. I filled out the intake forms for one child and ran into a roadblock trying to update the intake form for my other child and no one there was willing to help get past it. UTBS set up appointment times on 7/9/2024 and then updated them with contradictory times so on the day of the appointments we did not know for sure what time we were supposed to be there. Using the last update that they provided we showed up and they refused to see either child; one child because the forms were not updated properly, and the other because they claimed he missed his appointment. Several days after this I get a call from the director of the Brigham City UTBS office and I explained to her the issues that I have had with them and told her to close out our accounts because I was disgusted with the lack of professionalism and refusal to provide services. 8/7/2024 later I get a bill from them. I called and after discussing the issues that I had with their company they agreed to cancel the bill for the missed appointments. Well 8/21/2024, one month later, even though they told me they had cancelled their bill, I receive another bill for the "missed" appointments, They were missed appointment because UTBS refused to see my children and refused to fix any documentation issues when we were there.