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            Business ProfileAce Auto Repair

            Auto Repairs
            BBB accredited business

            Contact Information

            3399 W 8395 S

            West Jordan, UT 84088-4829

            Visit Website
            Email this Business
            (801) 803-6016

            Business hours

            Closed
            Business Hours
            Closed
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/28/2013

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            3399 W 8395 S, West Jordan, UT 84088-4829
            Email this Business
            BBB File Opened:
            8/26/2013
            Years in Business:
            13
            Business Started:
            10/27/2011
            Business Started Locally:
            10/27/2011
            Business Incorporated:
            10/27/2011
            Accredited Since:
            8/28/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • J&J Automotive Repair
            • Fujilogo, LLC
            Hours of Operation

            Primary

            M:
            Closed
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Jacob T. Jensen, Owner
            Contact Information

            Principal

            • Mr. Jacob T. Jensen, Owner

            Customer Contact

            • Mr. Jacob T. Jensen, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            David R

            03/06/2023

            Poor ***************** I towed my car here when it wouldn't start because it was close. It was almost $400 just for the diagnosis. Spent over $1500 total and when I got my car back there was a strange noise that within a day turned into shaking. I examined my car and discovered two of my Lugnuts were missing from the driver side tire. I took the car back the next day and they refused to replace them because and I quote, "He wasn't 100% sure they ever took the tire off." which means he wasn't also sure they didn't. THIS COULD HAVE CAUSED AN ACCIDENT, INJURY OR DEATH!!!!

            Ace Auto Repair Response

            03/14/2023

            *****, we understand having lug nuts come loose is a very serious situation, and we do not take that lightly. We did not service any of the wheels or lug nuts on your vehicle.Initially, we could not be 100% sure if the wheel was removed or not without checking with the technician that worked on your van. At the time of our conversation, the technician had not arrived yet that morning. The only information we could provide at that moment was there was no reason for any of the wheels to be removed for the repairs that were performed.The diagnostics on your vehicle were slightly more expensive than average because someone had been attempting repairs, therefore we had to correct the mistakes they made before we could even start diagnosing the main issue. Your concern was heard and we offered to torque all of the lug nuts for no charge, but we did not offer to replace missing parts that we did not service.

            Local BBB

            BBB Mountain West

            More Info on Local BBB

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