Business ProfileforCyprus Credit Union Inc.

Cyprus charges overdraft fees, on the website you cannot see who tried to charge or that there was even an attempt to charge you, they just post an overdraft fee and nothing else. You have to call in to get information. I Had previously had an issue about a year ago where they didn't turn off the overdraft. I had to get a manager on the call and have them review calls made to see the agent didn't handle my account properly. My husband has had issues with them notating as well. I tried to close my account two weeks ago. I came in and made payments and added money to my account, but "*****" said I couldn't close it due to a pending charge. I asked him to freeze my card so there wouldn't be any overdraft pulls and he said only security could do that. He couldn't do anything to my account to stop transactions. I asked him to please notate my account to remove overdraft fees and I would be back to cancel. He said he would or did. Next day I try to close it and still the transaction was pending. I can back two weeks later because I had to go out of town and there are $200 dollars worth of overdraft fees. They expect me to pay it and close my account. I told them what happened and they said "*****" did not notate, not my problem. Remove the fees so I can close my account, they would not. They stated they would remove 3! Are you kidding me? 3 fees out of $200?? When I shouldn't have any of the fees? When I attempted twice to close it before any of the fees were even there?!!! I just want to be done. This bank is not a good bank, they do not communicate, notate or handle accounts properly and have shown this on many occasions. This bank needs to be looked at for it's banking practices.