Business ProfileforBay County Settlements Inc

I dealt with this company in purchasing my new home (first time buyer). It was during a discussion with my coworkers that I realized I had not received certain documents. When I reached out to this company, I was informed that the documents had been provided to me via U.S. Mail (dated 10/18/2022). I explained that I never received the documents via U.S. Mail. The emails went back and forth, back and forth until I stated I was tired of going back and forth, and asked if I would receive them or not. Then its, oh I didn’t realize you wanted me to send them to you. I read over my email, it was clearly stated what I was asking. I forget sometimes because I live in a world where I see a person as human, and try my best to help based upon that fact. I really don’t know what it was, it could be simply that my request was the last straw for that day. What I do know is that I never received the documents dated 10/18/2022 and the pushback I received when I requested them left a bad taste in my mouth/stomach. No matter how often I stated it was as if I was lying. I asked if they used a tracking system and that I was concerned that the documents are still out there somewhere. No sympathy. Nothing, just pushback and going back and forth with my request. there was no concern by this company.They were provided electronically, and later via U.S. Mail. Would I recommend this company(1) No, if they look like me (2) Yes, if they look the opposite of me. I am waiting for the interest rates to drop so that I can remove ALL connection from this company. The above is my opinion of my interaction and should be construed as such.