Business ProfileforAmerican Eagle Moving LLC

BBB confirmed that American Eagle Moving LLC had not obtained a necessary license from U.S. Department of Transportation (DOT)-Federal. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.fmcsa.dot.gov - 202-366-9805

BBB files indicate that American Eagle Moving (American Eagle) has a pattern of complaints concerning allegations of excessive charges over and above estimates, customer service issues, and delayed pick-ups and/or delivery of household goods.  In some cases the business has responded to these allegations, however since June 2018, the business has failed to respond to 20 complaint matters filed with the BBB, and failed to resolve 16 others.  BBB staff contacted the business regarding its investigation into the business practices and these pattern concerns on November 5, 2019, December 5, 2019, and again on May 19,. 2020.  To date, the BBB has not received a response to any of these communications. Please see the additional alert titled ‘Investigation Results’ for details on the BBB’s investigation on American Eagle’s business practices.

Specifically, many complainants claim to have received online quotes/estimates from American Movers that would change once the movers arrived.  In some cases, consumers had no choice  but to pay the exuberant fees as there was no time to find another mover.  There were also claims that Cross Country movers used intimidation tactics and/or refused to unload household goods without additional payment at the time of delivery.  It is also reported, in more than 50% of the complaints on file with the BBB, that both the pick-up and delivery of goods were extremely late or delayed without reason or communication provided from the business.

Additional complaints purport difficulties contacting the business either by phone or email, particularly after the quote or estimate was paid.  In more than 40% of the cases on file with the BBB, consumers stated instances of broken, damaged, or lost items after a move using American Eagle.  In some cases that American Eagle did provide a response, they referred the consumer to their paperwork rather than provided a specific response to assist the consumer with their concerns.  Despite its efforts to resolve a small portion of the complaints filed with the BBB, American Eagle has failed to address the underlying issues and correct its business practices to eliminate the pattern of complaints received by the BBB.

The BBB offers tips on preparing for a move, finding a trustworthy moving company, and avoiding scams.