Business ProfileforCarmack Moving & Storage, Inc

I had a marketing manager for Carmack Solutions come out and give me an estimate to deliver my things from VA to Charlotte. The manager appeared very nice and I explained that we were moving but wouldn’t have a place to live until the latest July 3rd. He said this would be no p***lem and provided and estimate for 11,800 to pack and move my items after walking throughout the house doing inventory. He also noted the delivery date spread from July 3-July 10th. I paid the deposit of $1180 and after my pickup, my family and I moved to Charlotte. My husband suffered a medical emergency but when i got the call from ***** on June 30th telling me I had to have an address by July 3rd to be delivered on time I found a place. I called back July 3rd to give my address expecting delivery by the 10th. I was speaking on a panel out of town the following weekend (13-15) and wanted my items before then. I called several times being told that they were waiting for me to be put on the schedule. I also sent a follow email. I got a call on 07/07 from ***, the operations manager, stating they were busy and overbooked for the summer and couldn’t deliver our things until July 24-31. We were upset but waited. On July 25th, I called about my delivery and was told that if I wanted it delivered on Thursday I would pay an expedited fee which we refused. So he said it would be delivered on the 31st. Then two days later I received a bill for over $21000 which included over $8000 of storage fees. How are we paying storage fees when they delayed our delivery? When they were overbooked? They breached their agreement. The operation manager tried to lie and say that he was going to deliver it but I said i was going on vacation. This was a lie because I was in the hospital room every night with my husband until July 13th, which was outside of the delivery window. They didn’t even schedule us. Then he lied and said he didn’t have any delivery dates which is another lie. We have all the tape recordings