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Find a Location

Smoots Auto Center has 1 locations, listed below.

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    Business ProfileforSmoots Auto Center

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    727 N Royal Ave, Front Royal, VA 22630-2715
    BBB File Opened:
    6/8/2021

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Lisa B

    1 star

    10/20/2023

    Absolute 0! Told meI had to have proof of insurance, car was ready that all I had to do was come test drive it.. Got there and stood there while the ladies played with their phones showing pictures and laughing, no customer services skills what so ever... Proceeded outside because the sales lil man wasn't present but I asked about their cars being serviced and the gal I went outside with said " cars are serviced before put on the lot" I said "awesome"! I proceeded to the 2015 Nissan Altima looked at front end first and noticed a popped piece of bumper, just a lil lip showing, but still.. felt the tires and drivers side was wore off pretty good on outside of tire, but the passenger side was bald and very unevenly wore.. back tires were pristine.. so red flags.. proceeded to take it for a test drive, motor ran well, shifted properly, but when I hit them brakes it was as horrible, wap wap wap wap,duda duda duda shizzzzzzzzz, that to me feels like tie rods, then proceeded to use the electric mirrors and they didn't work... I pulled over to look under Hood as well for leaks as I was smelling oil, didn't see any so I figured it was from an oil change.. Got back to the shop and the ladies asked me how I liked it and I said I do... The car has great potential but it has a things that need to be worked on and started to tell them bout the front end and the lil salesman(Billy B**) immediately said "well don't buy it then" I said I need this car because I don't have one can you guys fix it and sell it to me, he said"absolutely not because I made a complaint about it" He says we ain't gonna fix it sell it to you" Then I said I'll take it anyway"He said to leave that i cannot purchase this car" because it's unsafe" I said" You didn't think about that when you sent me on a test drive" This company prays on the less fortunate, sells you a broke *** car , waits for something to happen just so they can repo and sell again.. After further research on this company, class action!

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