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          Find a Location

          Thriveworks Administrative Services, LLC has 336 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThriveworks Administrative Services, LLC

            Psychotherapist
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            Before booking an appointment with a Therapist, BBB urges consumers to confirm with their insurance company that the desired therapist participates with their health insurance plan. 
            Thriveworks has communicated to BBB that they attempt to confirm this information prior to the first appointment.
            This company’s policy is to invoice the customer for the full amount in the event that the chosen provider does not participate with the patient’s health insurance. 

            Contact Information

            1000 Jefferson St Ste 2C

            Lynchburg, VA 24504-1724

            Visit Website
            (855) 208-5152

            Customer Reviews

            1.07/5

            Average of 94 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            343 complaints closed in last 3 years

            125 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Thriveworks Administrative Services, LLC has 336 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1000 Jefferson St Ste 2C, Lynchburg, VA 24504-1724
              BBB File Opened:
              9/28/2018
              Years in Business:
              11
              Business Started:
              6/9/2013
              Business Incorporated:
              6/9/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Thriveworks
              • Thriveworks Counseling
              Business Management
              • Ms. Tommie Milacci, Owner
              • Mr. Ryan Culkin, Chief Compliance Officer
              • Mr. Afton Boyd, Marketing Director
              • Ms. Arielle Myers, Manager
              Contact Information

              Principal

              • Ms. Tommie Milacci, Owner

              Customer Contact

              • Ms. Arielle Myers, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              343 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/05/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Despite contacting this business 2 days prior to an appointment that I needed to reschedule due to an acute work obligation, this company refuses to waive a cancellation fee of $135 dollars, stating I didn't give them "exactly or more than 48 hours notice" (I contacted them on a Sunday for a Tuesday appointment). I have been a patient of this practice/company for over 4 years and their refusal to waive a cancellation fee for someone who has attended every appointment and already invested hundreds (if not over thousands) of dollars to them for the two providers I see through their organization. Despite asking them over three times to cancel the appointment, they failed to do so (which in turn did not allow them to fill my appointment slot). Customer service was abysmal and despite asking them to forward to a supervisor, they refused to do so.
              Read More
              Read 342 More Complaints

              Customer Reviews

              94 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              sharon c

              11/14/2024

              Horrible experience with Evelyn. Charged $200 for 15 minute session. Should have been free through ******** ***, which I offered 3 times.
              Read 93 More Customer Reviews

              Local BBB

              BBB Serving Western Virginia

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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