Business ProfileforHagy's Garage

Broke down in Bristol. ***** ******** ******* came and I was informed of a radiator crack, the need to be towed. Mechanic referred me to Hagys. Thought ***** was alright, but warranty department informed that the ************ ** ********* was where I would qualify for warranty coverage. Relayed to tow truck operator. He argued with me, so I allowed the warranty lady to explain to him why I had to be pulled to ************. He said he’d have to talk to his boss (his mother) about it. When the mother (boss) arrived, seemed kind enough. Told me she’d worked with this ************ for years (************ said they don’t get many pulls from this company), and that they wouldn’t be able to get the truck and trailer towed into offered area. I called ************, on speaker, with both listening. ************ said they should have no issues getting truck and trailer into the parking location. Lady (boss) then went in to tell me it would be better to pull me to their lot, deliver me in the morning. I offered to be parked on the side of the road in front of the ************* as they have the equipment to get everything moved at opening. Lady (boss) was adamant that I would be comfortable and taken care of if parked on their lot and delivered in the morning. Made it seem that this would be most convenient for them, did not mention any extra charges. Following morning, her son (tow truck driver) came out and asked me if I’d rather pay then, or at delivery. I said that moment was fine. Asked about charges. He stated double the original amount. I was taken aback. Contacted another towing company in *******. They stated $100 less than this company to pull me to the correct location, and stated that they parked trucks outside of the gate many times. I paid Hagys and had the company from ******* pick me up and tow me. I did not trust this company and its tactics to get me safely to the correct location. Companies like this should not be allowed to continue service.