Business ProfileforInternational Plumbing LLC

Recently in 2023, my 50 gallon home gas water heater stopped heating water. It was 17 years old. I had a contracted plan with HomeServe thru ************** Options for repair or replacement. After contacting them a local contractor was found to complete the services as needed. It was easily determined both by the service man and his phone call to the company that it needed to be replaced.At that point I asked the service man to make certain I received the most energy efficient water heater possible thru HomeServe cost allowance. He quarenteed me that the water heater would be more energy efficient that the 17 year old one it was replacing.That did not happen. Not until I applied for the ************ rebate was I made aware that the new water heater has the EXACT same UEF of **** as the one it replaced!My rebate has been denied because only UEF of 0.64-1.00 are expect and accepted on the improved energy efficiency scale with AHRI, (and the model number in stalled is not even high enough to register on Energy Star website).I have contacted the company and they are stating that they gave me the same UEF as the one they removed, and have denied any responsibility of installing a more efficent UEF water heater.I am seeking an action from the Universal Plumbing Company to do the fiduciary action on my behalf, their customer, and exchange my water heater for one with a higher energy UEF that is within the acceptable limits of 0.64-1.00. (This is to be done without retributions as I believe this could esculate by International Plumbing to be a hostile situation, based on previous phone conversations, (which is why I now do every correspondence with them in a written message).In addition to this exchange of water heater, I also request a reimbursement for the $200.00 rebate that I have been denied due to their not installing a more efficient water heater than the 17 year old one they removed.I have copied the ******************* about this and will be very glad to forward you and and all email correspondences that will be helpful to you and your investigation.