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            Business ProfileThe Slay Brand

            Online Retailer

            Contact Information

            unknown

            Richmond, VA 23231

            Visit Website
            (213) 632-4107

            Customer Reviews

            1.09/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            unknown, Richmond, VA 23231
            BBB File Opened:
            6/11/2019
            Business Management
            • Markesha Tillman, Owner
            Contact Information

            Principal

            • Markesha Tillman, Owner

            Customer Contact

            • Markesha Tillman, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I placed an order on 1/1/23. After 3 weeks of not receiving my order, I asked for a refund and it was cancelled on 1/22/23. The order was paid by AfterPay. I have yet to receive my refund 2 months later. This business is notorious for not shipping out items. They have these deep too good to be true discounts and never ship your items. I should have learned my ****** as theyve done this in the past. They would usually issue a refund and now found a way around it by cancelling the order because they know the customer will never get a refund, and theyre keeping the money. I filed a dispute with AfterPay to intervene l, and they have not been able to reach the seller. The seller is saying AfterPay will issue a refund in 3-5 days. AfterPay is saying they dont issue refunds, and its the merchant. AfterPay has to take some responsibility as well and not allow this merchant to continue to use their service.
            Read More
            Read 14 More Complaints

            Customer Reviews

            11 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jordan L

            03/04/2024

            This is a terrible company. I tried ordering from them in 2020 and was disappointed with their customer service. I eventually got my item and they were my favorite pair of jeans. This fall I needed to replace them so I ordered from The Slay Brand again in November 2023 and have yet to see my order ship. When I reached out on their ******** page and through email I received no response until I left negative comments on their page. They said they would send a replacement order as that order was lost in the mail but same thing. No progress. I am currently still receiving now response from the company about my order or a potential refund. Never do business with this company. Absolute Trash!

            The Slay Brand Response

            03/05/2024

            Customer order was shipped however it wasnt delivered successfully. We have told the customer several times since her method of payment was installment via Afterpay customer would need to contact Afterpay directly for refund has we do not have a way to reverse the charge. We even offered the customer the jeans free of charge . Customer has been provided all information to have her refund completed by the payment method she used
            Read 10 More Customer Reviews

            Local BBB

            BBB Serving Central Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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