Business ProfileforEvan's Heating and Air

I was a customer of *************************************************** for ~8 years, but after recent failures won't continue with their service. My home was built new in 2012, and was under warranty the first few years. I began working w/Evans in 2015. From 2015-2022, Evans did semi-annual checks on my heat pump + air handler, except for 2019. Until 2022 Evans never noted any system problems, and my total service plan cost before 2022 was ~$1,100. In MAR2022 Evans performed my spring service, & indicated no system problems. In AUG2022 I scheduled a service call when my heat pump did not properly cool my home. The technician said my heat pump was low on refrigerant, and charged me accordingly (~$300). Of note, Evans did not diagnose any other system issues in August.In NOV2022 Evans performed my fall service, and again indicated no system problems. Yet, in DEC2022 I paid an electric utility bill >$300, a level rarely seen in >10 years at this home. I spoke with REC (utility provider), who noted my usage in DEC2022 was ~30% higher than DEC2021, yet the DEC2022 temps were not 30% colder. REC said something was likely wrong with my HVAC system, so I scheduled yet another emergency call with Evans on 12/27/2022. On 12/27 Evans again said there were no system problems, and it took a subsequent call from REC to Evans to have a more senior technician come to my home.On 01/06/2023 Evans finally diagnosed a coil leak in my air handler, and quoted a repair cost of ~$3,500 (service call $149). So, Evans came to my home on 03/12, 08/05, 11/11, and 12/27 in 2022, and on these 4 occasions failed to diagnose the real problem. And, had Evans been cleaning the coils on my air handler via semi-annual checks, this failure could have been averted before winter 2022. I have neighbors with homes and systems older than mine, who have never had HVAC problems. Yet, I paid for annual maintenance, and likely only got flashlight checks from Evans. And, I now face a JAN heating bill >$400. Never again Evans.