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          Find a Location

          Priority Lexus Virginia Beach has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Priority Lexus Virginia Beach

              3909 Virginia Beach Blvd Virginia Beach, VA 23452-2403

              BBB Accredited Business

            • Priority Lexus Virginia Beach

              111 S Kentucky Ave Virginia Beach, VA 23452-2350

              BBB Accredited Business

            Business ProfilePriority Lexus Virginia Beach

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            3909 Virginia Beach Blvd

            Virginia Beach, VA 23452-2403

            Get Directions
            Visit Website
            (757) 486-3500

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/5/1989

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Priority Lexus Virginia Beach has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Priority Lexus Virginia Beach

                3909 Virginia Beach Blvd Virginia Beach, VA 23452-2403

                BBB Accredited Business

              • Priority Lexus Virginia Beach

                111 S Kentucky Ave Virginia Beach, VA 23452-2350

                BBB Accredited Business
              Location of This Business
              3909 Virginia Beach Blvd, Virginia Beach, VA 23452-2403
              BBB File Opened:
              12/11/1989
              Years in Business:
              35
              Business Started:
              10/1/1989
              Business Started Locally:
              10/1/1989
              Business Incorporated:
              1/1/1983
              Accredited Since:
              12/5/1989
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of REGISTERED for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 12/31/2025.

              These agencies may include:

              Motor Vehicle Dealer Board

              2201 W. Broad St., Ste. 104

              Richmond VA 23220

              (804) 367-1100

              https://www.mvdb.virginia.gov/

              BBB records show a license number of 11133435 for this business, issued by State Corporation Commission - Virginia

              These agencies may include:

              State Corporation Commission - Virginia

              Tyler Building, 1300 E. Main St.

              Richmond VA 23219

              (804) 371-9967

              Type of Entity:
              Corporation
              Business Management
              • Ms. Rebecca Colaw, General Counsel
              • Mrs. Cindy Duncan, Executive Assistant
              • Mr. Joel Harvey, General Manager
              Contact Information

              Principal

              • Mr. Joel Harvey, General Manager

              Customer Contact

              • Mrs. Cindy Duncan, Executive Assistant
              • Mr. Joel Harvey, General Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/03/2022

              Complaint Type:
              Product Issues
              Status:
              Answered
              I had put a deposit down for a vehicle on 12/11/2021 and it is now over 3 weeks and I have not received the vehicle. I have requested to cancel the order due to we no longer want to wait for the delivery of the car. I have spoke with the sales department and they are refusing our request. I also stated we will go with another dealership since they have poorly treated my family and I rudely over the phone. Darrell ******* and his team are not working with us as the customer. I told them that we would like to pull our reservation and will go to the Newport News location. They have repeatedly told us that "the ***** deposit stays with this dealership". That is not the case since we put the deposit down for a car with ***** not just a location. I have called multiple ***** dealerships that has said switching the reservation is not a problem. Our deposit states that "The down payment is not refundable unless Priority Lexus Virginia each cannot deliver the vehicle. I understand that cancellation or refusal to accept delivery of the vehicle within 72 hours upon notification of arrival will forfeit my down payment." The car has not yet been delivered and dates have been pushed back on multiple counts.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Earl T

              02/07/2022

              On the 29th of Jan 2022 I took my vehicle into find out why my back window would not go up or down. I took it into the Lexus service department in Virginia Beach and they stated the the door needed to be repaired for ********* I then took my vehicle to a street mechanic and found out that they never looked at my vehicle AT ALL. The street mechanic charged me ******* and did not replace one part on the door simply placed the window back into it's track and it began working. Invoice No: XXXXXX / After speaking with management and technician they stated that the price that they quoted was a suggested cost of the repairs. They also stated that they DID take the door panel and the weather shield off but there was NO evidence of that when the street Mechanic was making the repair. (I did ask him if there was any evidence of the door being looked at and he stated, NO! I should have took a picture, unfortunately I did NOT). I have lost my complete faith of this location and their Service Department. I have called the overall sales manager twice and left a message and voicemail.

              Local BBB

              BBB of Greater Hampton Roads

              More Info on Local BBB

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