Business ProfileforV & H Heating & Cooling, LLC

Hired them to service my oil heater. Tech came out found that I had water mixed with my oil. Tech was super nice and corruptive. Called the office and they agreed that they would have me pay after they came back out to finish servicing my heat pump. Tech understood I paid 500 for oil and that it was going to take a little bit before I could pay to get new oil and have ruined oil pumped. I get a call from an office person demanding money and demanding my credit card number to pay. I tried to talk to her and figure out what happened. She hung up on me and I called back to talk to the owner. It took 6 tries before I didn't get hung up on. A manager calls me back and says that is our policy that we charge after we finish the service in events like these. So to my understanding they will come back out and finish the job and I would pay them 35 bucks from the last time they came out. I called to schedule the servicing and they say you need to pay this invoice first. I tried to ask what happened and got the same issue I need you credit card and this bill paid now. I inform the lady I no longer need them to service my furnace. She hangs up before I could pay. So I call back and get the same rude lady. Horrible clustered service from office staff. I will never use them again. I wanted to support local business but will not when they treat their customers like this.