Business ProfileforMansfield Services, LLC

sent to the owner of Mansfield Services:We are very unsatisfied with the services done at our home last week.**** came to clean upstairs dryer vent and only cleaned it from the interior. (He destroyed new tubing that had just been installed by XXXX when they came to install new washer a month ago and used an extra tubing kit that we fortunately had on hand that we were going to use for our downstairs dryer.)He refused to take off the exterior dryer vent because he said he'd never get it back on so the vent was never cleaned 100% from inside to out. He destroyed the screen to that vent and left it lying on the ground. After he left, our builder stopped by and said that the vent was not clear from the exterior and that ****'s claim that 1) the vent was not built to code and 2) interior casing was stretched so tight that any puncture in it would have leaked toxic gas into the house was completely false. For the gutter cleaning, **** quoted $300 was the usual fee for cleaning gutters but we one 3-foot long gutter in the corner of the house that had debris from new roof work. **** flushed the downspout with water for 5 minutes, did not clean the top of the gutter and charged us the full $300!To make matters worse, when I called to discuss the bill with ***, she was combative and defensive without even trying to seek some sort of compromise for the exorbitant bill for two jobs that were not 100% complete. Her manner escalated rather than sought to deescalate and discuss the issue calmly. We are paying the bill and plan to write the truth about your services on any social media/review platform that we can find. It is our fault for not doing our due diligence and checking those sites prior to hiring you as your reviews are justifiably poor.Addendum: Spoke to owner and he was defensive, combative and inflexible in addressing the issues we had with the service and pricing.