Business ProfileforMount Snow Ltd.

My father rented skis for 1 day here. When receiving the skis, they were given to us latched together bottom to bottom (the employee who gave them to us adjusted the sizing on top but did not examine the ski bottoms). My father unlatched them and put them on the ground without checking the bottoms and we skied the day (I will never, ever not check and take pictures of rented equipment top to bottom again). Upon turn-in, the rental shop claimed one of the skis had "unrepairable" damage and proceeded to charge my father $500 for damage that he did not do to this one ski. It was the most ridiculous thing I have ever seen in my life. I skied with him all day, on the exact trails. He did not damage the ski nor even bump it against anything. The terrain did not do it, I rode the same exact terrain. It was obvious that what most likely happened was that the last renter got away with damaging it and the staff did not check. Either that, or they pulled something even shadier which I'd hope they didn't. Regardless, they were taking advantage of an older guy who treated the equipment with the utmost care. We purchased the rental insurance. They claim they cannot honor it because it is not repairable, it only covers repairable damage. Even though it wasn't my father who did the damage, I have seen multiple skis with side shots get repaired, especially good enough for a rental ski. Asked Mount Snow's front desk to help me as this was just insane. Said they can't help me because the ski shop operates independently. They are on your property, not 20 feet away from your ticket booth. Whether you like it or not you are associated with them, especially since you schedule/pay for the rentals from YOUR site. Imagine being excited for a fun day of skiing with your family just to get scammed out of $500 for damage you did not do to your equipment. Absolutely unacceptable and I hope that someone eventually gets frustrated enough to take legal action. Will never go again.