Business ProfileforFoss Audio and Tint

Date: July 15th to July 17th Amount Paid: $1,518.06 I'm writing to express my profound dissatisfaction with the service I received at your ******** location. The experience was extremely disappointing for many reasons Unfinished Work and Lack of Communication I dropped off my car on the afternoon of Monday, July 15th, with the understanding that it would be ready by the end of the day on Tuesday, July 16th. When I arrived at the close of business on Tuesday, the car was not finished. There was no attempt to inform me of the delay. The back bumper and windshield visor were incomplete, resulting in a wasted trip and the inconvenience of having to leave my car with you longer than planned.Incomplete Services and Misleading Quotes The initial quote I received included wrapping the front bumper and the side skirt as part of the paint protection film ************** *****, who I spoke with on the phone, assured me that these services would be taken care of. However, the front bumper was not wrapped, and the side skirt was ignored. When I called on Wednesday, July 17th, I was informed that the side skirt would require an additional $250, a cost that was not disclosed in the original quote.Lack of Accountability I entrusted my brand new 2025 ***** to your care to protect it from potential damage. When I dropped it off on Monday, July 15th, there were no scratches on the car. Upon returning on Tuesday and discovering the car was not ready, I also noticed two small scratches on the driver's door. After reviewing the shops security footage, it was clear that an employee had leaned against the car with a tool pouch and water bottle belt. I don't know if there were any other tools they used for the job that could have caused the scratches, like a razor or sharp object, which likely caused the scratches. Despite this evidence, Foss Audio denied responsibility and refused to address the damage, leaving me with a damaged vehicle and a very negative impression of your services.