Business ProfileforAAMCO of Tacoma/Lakewood

My husband and I took my 70 year old mother's truck to this shop after it was slipping in between 2nd and 3rd gears. My husband asked for quotes for both a rebuilt transmission and a remanufactured transmission. After reviewing both pricing options with my mother, we ultimately decided on going for the cheaper options (rebuilt) as it is not her primary vehicle and is not driven more than a few times a year. My husband communicated this to ******************* who indicated he understood. Fast forward to a couple of weeks later and we get a call from ***** that the bill is **** more than we had previously agreed to. He put in a remanufactured transmission instead of the rebuilt transmission. ***** admitted he misunderstood but was adamant that my husband agreed to the higher charge. My husband thought he was agreeing to charges for a rebuilt transmission, and corrected ***** when he said remanufactured, but nevertheless, a remanufactured was installed. ***** told my husband that without paying the price for the remanufactured, we could not get the car back, so my mother paid the higher fee. After having the work done, we were informed that we would need to return in 10 days/150 miles to check on everything to stay in compliance with the warranty. My husband brought the car back and we were turned away because they were too busy. They told us to come back some other time and that that would not impact the validity of the warranty. Now they are not covering repairs to a servo ring under warranty. ***** would not cover the repair and offered to pay half instead and if not, then to come and pick up the undrivable vehicle. Still never found out how much that repair would cost. He stated all conversations and in person interactions were recorded (without our knowledge) and when we requested this and anything my husband had signed, he refused to give it to me until after I brought up that he legally has to provide us with anything we signed. Terrible experience.