ComplaintsforZipr Mobilitysolutions Corp

• Initial Complaint

  08/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Paid $749. on June 27, 2024 for an electric wheelchair, shipment arrival date 3-5 business days, was delayed, according to **** Zip'r omitted details of proper weight, caused chair to be stuck in another state. July 5, Zip'r's reply to me: "We apologize for this inconvenience. We declare our packages to *** and they should know it since they are our partner courier and we ship scooters and wheelchairs to them very often. We will go ahead and escalate it to the *** and we will make sure to monitor your delivery. We are very sorry again for the delay and we are hoping for your patience and understanding."July 6, chair arrived. I opened the box, the charger was loose from its own box, with NO instructions. A manual for the chair had some info about it. A loose part that looked like a connector fell on the floor, I described it, was asked to send a photo, but no one responded. The 2nd time I charged the chair, the indicator light never turned off, I had to unplug it, luckily the chair got charged. They asked for a picture of the charger while in use, I sent it, got NO reply on what was wrong, just something that made little sense. My complaint about the incorrect info in the manual, the blurry photos and corresponding text did get me a response, but their claim they'd send me the. charger manual came up empty.They continually asked for info I already gave, I did everything they asked, still have no charger manual, nor a replacement charger, or request to send mine back first. Most of my comments on their unprofessional business practices and how to correct them were ignored, I got NO response to repeated requests to replace the. charger, despite two claims of expediting the matter to the proper department. The chair works great, their customer support is terrible.They said they'd replace the charger within 3i0 days from purchase, stalling past the date, all their communications stopped. If my charger stops working, my chair is useless. Please help.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My mother purchased a motorized scooter from Zip'r Mobility, she had a stroke before the box was opened, and would be unable to use the scooter. I returned the unopened box to the company. The company's website stated that there was a 25% restocking fee. The purchased amount was $799.99. When the refund was processed, my mom was only refunded $399.99, which means she was charged $400. When I contacted the company they stated there were undisclosed damages, which is why they charged more for the return, and I should file a claim with the shipping company. No proof of damages were ever provided. I filed a claim with *** (shipping company), but of course they want proof of damages. I requested proof of damages from Zip'r, I provided them with the tracking number of the shipment as well as the order number as they requested. I have tried to call this company to talk with someone, and have sent 3 emails requesting proof of damages. At this point my mother has only been refunded 50% of the purchase price and there is no proof that the item itself was damaged. I believe that a check for at least $200 should be returned, but actually, I think that the entire amount, $400, should be returned due to poor business practices and the fact that this company has taken advantage of an elderly woman.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Transaction date: 12/21/2023 Amount paid: ****** Complaint. On 12/27/2023, I received my mobility scooter and found irrepairable freight damage. It appears to have been dropped and the anti tip wheels were broken off. Also, the chassis was pushed forward and caused damage to other body parts. I have attempted many times to contact the Zip R company with no response and no resolution. I sent photos of the damages as well. Now my 30 warranty has expired and I am stuck with a unusable, very expensive mobility scooter. On occasions when they answered my call, they always told to give them 48 hours and they would call me back. They never called back. I am very frustrated and ready to take legal action if this issue is not resolved promptly. Please help. Thank you.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought scooter 4mos ago but filed complaint with company back in Dec of 23 84 yr old father in law needs a scooter to get around, as he doesn't walk very good. As he was driving it one day, he noticed the front wheel was wobbling. upon inspection i noticed the wheel bearings on the left front wheel had failed. Tried reaching out to ZIPR for help , with no response. E-mailed ZIPR and their response was "what was the purchased date" Gave them that info, and have not heard back from them to date. Scooter is still broken. Can not get any response or parts requested for the scooter. Sent them photos they asked for, and have not heard back, and cannot get a response via e-mail or phone call.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a Zip'r roo scooter on 8/30/23 Delivered the scooter to my father on 9/9/23 at his 80th birthday party, we had trouble getting it to run in the parking lot, but reviewed the online troubleshooting guide and removed the seat, the seat post, and the battery, sat on it and was able to get it going. It worked until my father stopped driving it for 5 minutes, tried to start it again and it did not operate. On 9/15/23 my father took the scooter to an outdoor concert. ***** the scooter to his spot, turned it off and was not able to get it started again to get back to his car. Following the troubleshooting guide again he removed the battery and re-placed it, scooter did not start. He then moved the free wheel lever to neutral and back to drive. The scooter still did not work. He took the seat off, the battery out, put it all back together, and the scooter still did not run. He and 5 friends then had to carry a 90lb scooter back to their car. On 9/16/23 my father informed me of this incident and I called Zip'r. The recording says they don't take service calls and that you need to e-mail them and that they are not open on weekends. I e-mailed asking for an exchange.On Monday 9/18, I received an e-mail back asking us to continue troubleshooting. We did and provided a picture and video. Each day after we received continuous requests to troubleshoot even though the scooter still does not work with proven troubleshooting. On Wednesday 9/20, I called the Sales line and reached a rep who would not provide their name. I provided my name and order number and was told that I sent in an email with pictures of a red scooter but that I ordered a blue scooter. I said that was incorrect as I have a blue scooter. They confirmed the wrong e-mail address with me and asked me to resend all of my emails to them. I requested an exchange or return for full refund and was told I need to further prove it is defective. 9/21 provided a RMA with an inaccurate reason for return.

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So I purchased this scooter in July of 2023 used it once and it stopped working after 1 1/2 hours of use my daughter emailed them and heard nothing more about it the order # is 2000112-67725852 model is too 4 now I paid the money for this product and can't even use it my daughter left 2 messages and no one returns a call or even answers a call I either want it fixed or replaced it my money back

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We ordered a scooter (for my mother-in-law) on May 1 2023 received the scooter around May 10th. Mother in law could not use it so we returned it to the company om May 22. It took them 2 months to actually admit they had received the scooter, then informed us on July 24 the refund process would be started. We have yet received any notification as to when the refund would be processed.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchase date 5/24/2023. Came with slight damage to handle.They replaced that.On 6/21 rear axel started ticking.Emails went back and forth till 7/5.I have those.By mid July the battery meter isn't working.Tried calling 10+ times, left messages with no response. Emailed no response. Started more Emails today 8/10/23, still waiting for waiting for resolution while my *********************************************************************************************************************** no longer mobile. And this company doesn't care.At this point I would like my money back

• Initial Complaint

  06/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  **************** is the worst I have ever experienced. Ordered a sliding seat for my mom's new Zip'r Mobility scooter that is useless until I receive it. Told that I would have it in 5 days 2 months ago. I finally received a refund for the seat but the scooter is useless due to knee surgery and needs the extra room to work. I have continued to ask the company for the contact info for the *** or President of the company but I am totally ignored.

• Initial Complaint

  06/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On June 2 I ordered a mobility scooter from this company. I received an order confirmation right away. On June 3rd, I got an email telling me my order had shipped and was supplied with a tracking number, estimated delivery date June 9. I waited all day to be home for the delivery. By 4:00 p.m, the delivery had not come so I checked the tracking number. At this time, I noticed that there was never any movement history of the package. I called the company. I spoke to ***. He told me that my shipment could not go out until 6/20 because they had no stock. I said that cannot be because I was sent a shipment confirmation and tracking number. Finally, he said that it was their mistake that I was not notified of the delay, but offered me an upgrade to my order. I accepted and he told me he would confirm and call me back. He called me back and all of a sudden he had the product I ordered in the color red. I accepted it. He assured me it would be sent out that night. I watched the tracking number all weekend and it was never sent to Fed Ex. Today, June 12, I tried contacting them again and no one will answer the phone. I wrote an email to them and said to call me immediately or I would be filing a complaint against them to the Better Business Bureau. No calls. No response to my email. My credit card had been charged on June 2nd as soon as the order was placed.

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