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Complaint Details
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Initial Complaint
09/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
PushPay offered me a free trial with no cancellation fees then continued to charge me $99/month after I fulfilled the 6 month trial. There was no warning or disclaimer given.After contacting them several times, there was no resolution even though they said the so called contract was cancelled. Yet I still keep getting invoices and EBT withdrawals.Even though I have blocked PushPay from those EBT withdrawals from my Bank, I still get invoices.****** ****** is the rep and does not return most of my emails or follow through with this complaint even though he apologized. The issue keeps being dropped between departments despite my numerous attempts to get this issue resolved.The company claims to help non profits and ministries. Mine is very small and they have done nothing but take money from me over the years without adequate customer support. Once theyve gotten the sale from you, youre left to rely on their tutorials to set things up.After paying $99/month for 12 months back in 2018, I did not want to use their service anymore because it wasnt benefiting a small ministry like mine. I told ****** this on a follow up sales call. Thats when he assured me if I try it again they will not charge me the monthly subscription but just the credit card transactions. And that there would be no cancellation fee.I wanted that in writing and got the email (attached).I used non of the features in 2021-2022. They began charging me and it has been very frustrating getting a solution from ****** and the rest of the Care team at PushPay.I want refunded ALL the charges.
Business response
09/08/2022
Upon internal investigation, Pushpay found that an invoice was automatically issued (and thereafter paid by customer) during the review period of the customer's termination request. As of September 7, 2022, we can confirm that any invoices paid after the termination effective date have been refunded, and any outstanding invoices issued have been duly cancelled.Customer response
09/08/2022
Complaint: 17903406
I am rejecting this response because:I never received one refund. I ask PushPay to provide proof of this. Furthermore, I am still receiving invoices.
Sincerely,
*************************Business response
09/26/2022
The refund has been duly proceed in accordance with the Pushpay refund policies and procedures. It may take several additional days for the refund to appear on the customer's statements. This is outside of our control and we encourage the customer to check with their financial institution.Initial Complaint
06/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Are use the app Pushpay to pay my tithes for church. On last Saturday, June 4,2022 I was trying to pay $60.00. ****** systems had a glitch on the day and instead of $60 when I confirm the total it confirmed $600 dollars plus. Ive been calling Pushpay sent last Saturday and no one has answered or call me back.Business response
06/09/2022
Per our records, we received two voicemails from this user, both on Monday (6/6/2022). On the same day, our support team replied to the user that we are not able to modify or refund a donation that the user submitted once it has been authorized and submitted. We advised the user to reach out to the organization (recipient of her donation) as the best resource to resolve the issue.
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Get a QuoteCustomer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.