Business ProfileforUnited Volleyball Supply

After Spending $842.28 and returning the items for which i had to pay my own shipping. The company did not give me a full refund as stated in the refund policy online. Below is one of many emails in an attempt to get my full refund. (emails attached)Thanks for getting back to me. This return process has been a bit complicated. I've returned the item as instructed, waited for a refund patiently after multiple attempts to communicate and get it processed. I don't necessarily feel that the customer service is acceptable. There's no confusion on my end. If you look at our emails you only mention that I have to pay my own shipping and your return policy states, the following:In the event that you receive a product from us and are unhappy with it, please call to ask us for a return authorization # and ship it back to us. (All returns must have a return authorization number if you would like a full refund) I emailed you and was authorized a return, and you only mentioned I must pay the shipping cost to return it.If your product is still in new, resalable condition and we do not have to re-package the product we will refund 100% of your purchase price (minus the shipping charges) if they are returned within 30 days of receiving your products.The product is still in new, resalable condition and you do not have to re-package the product as I only opened one of the three items and returned it to you in its original package and condition.If you ordered in bulk (4 or more) and we have to unpack, inspect for damage, remove protective packaging and re-stock all of the items a re-stocking fee of 25% will apply.I did not order in bulk. I ordered 3 items. I shouldn't be charged a restocking fee.If your product is returned opened, damaged or has been used we'll refund you based on what we can resell the product for. The only opened item was returned in its original package and condition, and therefore would not prevent you from reselling it at its original price.