Business ProfileforSeattle Metropolitan Credit Union

I called SCU c/s to inquire about "financial instrument ****: Does SCU accept "this particular financial instrument."Leysky: I'm not sure what that is...ME: (explain and gave her an example of a time I witnessed the use of this instrument LEYSKY: I'll have to place you on hold and check with a supervisor ME: Okay, that's fine.LEYSKY: placed me on hold for less than 5 minutes. Once Leysky returns.LEYSKY: (in my opinion, nervousness) Uhm we don't offer that. ME: What is your reasoning LEYSKY: We are not familiar with *******: What type of accounts do I have with you?LEYSKY: Business checking...pause Me: Thats it? Leysky: ***************** merchant checking and savings ME: Are these accounts considered deposit accounts?Leysky: Yes ME: By me being the owner of the account, that makes me the creditor and SCU the debtor since *** uses my deposits to obtain financial gain on the market. Therefore, I am the creditor requesting information on "this particular financial instrument." Leysky: I'm sorry, I'm not familiar with *******: Okay, are you familiar with "financial instrument 2?" Better yet, has SCU ever offered or accepted a "financial instrument 2?"LEYSKY: Uhm, I'm not *******: Will you check with your supervisor?LEYSKY: Yes, I will have to place you on *******: Okay Leysky has me on hold for about 5-10 minutes. When Leysky returns to the call...LEYSKY: There is no supervisor available to talk to, but one can return give you a call *******: I respectfully decline that offer as I'm asking that my question be answered. LEYSKY:: We have 12 reps and 1 supervisor, and he isn't available to take a call. He can call you back...ME: Again, I decline, as I'm not requesting a phone call or to be transferred. Only my question be answered Now this is when the call gets skeptical...Me: That's okay, I want to wait on hold until my question is answered because they may call me back when I'm not available as I am currently.After a brief exchange Leysky hangs up.