ComplaintsforAmazon.com

• Initial Complaint

  11/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Sonos Beam *** 2 from Amazon.com on October 8, 2024. I received the item, but discovered it would not connected via Wi-fi. I started a return for the product on October 19, 2024. The item was brought to a *** store on October 22, 2024, they scanned the ** code Amazon provided, printed out the label and put it on the box. I have the receipt from *** and tracked my return; it was received by Amazon on October 23, 2024. On my Amazon account, it states that they're still waiting for the package. I'm worried my package is lost or stolen at the Amazon warehouse, because when I have tried contacting Amazon via chat, I am told conflicting information. I have been told they have received it but just need to scan it and I've also been told they haven't received it. I would like my refund as soon as possible as I have already returned the product and it has been received by Amazon, and will start to be charged interest on my credit card for it.

  Business response

  11/06/2024

  Hello **********,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm so sorry about the issue you faced with 'Sonos Beam *** 2 - Black - Soundbar' (111-2228750-8163455).
  
  I understand that you haven't received the refund on the return of this item.
  
  Upon reviewing, I see that a return has been created on this order on October 19, 2024. Refunds are usually processed once the item is received at our returns center and gets scanned as 'returned'. Sometimes,  it takes up to 15 to 30 days to process the returns and issue refunds.
  
  In this case, kindly wait for some more time to receive an update about your refund.
  
  For more details about return policies, please review the below link:
  ************************************************************************************
  
  I shall forward your feedback about the item to the concerned team.
  
  I hope this information helps.
  
  Thank you for your understanding. We hope to see you again soon.

  Best regards,
  Himaja
  Amazon.com
  

• Initial Complaint

  11/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was removed from Amazon, as a seller, because of collusion with other sellers to set pricing on Amazon. I have paid my debt, I have been prosecuted, served my time, and have repented as best I can and within the law. I am interested in selling on Amazon again. I realize there is little more I can offer other than my word it will never happen again. According to my release, I will have supervised release for 2 years after my release. The standard condition of supervision clearly outlines that were I to commit another crime I would see a much longer imprisonment. I know that my promise might not be enough, but I have nothing more to provide than pointing out I made a mistake. It was a mistake with dire consequences and legal ramifications. These legal ramifications will follow me for the rest of my life, professionally as well as personally. The terms of my punishment clearly outline that if I were to do anything illegal again including something like this the *** would not be so lenient again. I still have great connections with my previous suppliers, I still have stock of CDs, DVDs, and Blu-rays on hand that I can offer. I have new checks and balances in place that allow for a better review of stock as it is received before it is sent to ***. These new checks will sideline any product that is not in pristine new condition, just as outlined in the Amazon Condition Guidelines. I am asking for your help to get my account restored. I have learned much since this happened, and I am desperate to start selling again. I know the errors I made have been significant, but I also believe in second chances.

  Business response

  11/05/2024

  Hello,
  
  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 5, 2024.  
  
  Thank you,
  Amazon.com Seller Performance

• Initial Complaint

  10/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  amazon sold me $***** shopping cart that was broken i returned it but i dont get ***** ***********'s the order for the cart from amazon online Final Details for Order #***-6121178-2041001 Print this page for your records.Order Placed: October 18, 2024 Amazon.com order number: ***-6121178-2041001 Order Total: $***** Shipped on October 21, 2024 Items OrderedPrice 1 of: Siffler Grocery Shopping Cart 396 LBS Super Capacity Extra Folding Utility Cart with Double Basket Jumbo Collapsible Cart Extended Foam Cover, Heavy Duty Trolley for Laundry, Groceries (Black, Jumbo)Sold by: SIFFLER (seller profile)Supplied by: SIFFLER (seller profile)Condition: New $71.99 Shipping Address:***** ****** GOTO APT 1J ON 2ND FL NO MAILROOM NO DOORMAN VIDEOTAPED ******************************************************************************************************************************************** Speed:FREE Prime Delivery Payment information Payment Method:Bank account: ***-118 Billing address ***** ****** GOTO APT 1J ON 2ND FL NO MAILROOM NO DOORMAN VIDEOTAPED ********************************************************************************************************************************* Subtotal:$71.99 ************************* -----Total before tax:$71.99 Estimated tax to be collected:$6.39 -----Grand Total:$***** To view the status of your order, return to Order Summary.Conditions of Use | Privacy Notice *********, Amazon.com****** or its affiliates Back to top English United States Help Conditions of *************************************** Privacy Disclosure Your Ads Privacy Choices

  Business response

  10/30/2024

  Hello *****,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to know you haven't received refund for the returned shopping cart.
  
  Please knoo that Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.
  
  If you don't hear from our ************** by November 21, 2024 please write back so we can find out what happened.
  
  Thank you for your patience and understanding and we hope to seeing you soon.
  
  Regards,
  *******

• Initial Complaint

  10/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am directing this complaint at KDP Amazon only. I tried calling Amazon to give this information to them, but the woman who answered the telephone seemed not to understand what KDP Amazon was, so obviously the contact information is not the same. Getting through to them has been a nightmare for sure.First of all, KDP Amazon needs to change the routing number when they pay royalties to me. The new routing number is *********. I receive notices about rerouted royalty payments and I should not be receiving *********, I must inform KDP Amazon to start routing all the royalty payments to a new banking institution that is assuming the financing operations with various other companies that make royalty payments to me. Begin using the following information immediately as the valid information for making payments.The information for the banking institution that I am now dealing with is ********************** located at ****************************************************************************************. The information for payments is as follows:Routing: ********* Account: ********** It seems that whenever communications with businesses fail, the Better Business Bureau is the one agency that succeeds in making contact when everything else fails. I have to turn to them for this reason more often than is comfortable for me.

  Business response

  11/04/2024

  On 10/31, a member of *** Executive Customer Relations reached out to Mr. **** to explain that any updates to banking information needs to be made directly from their *** account as we are unable to make those updates on publisher's behalf. All necessary steps to make the updates have been provided. We have not received any additional follow-ups since.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I CANNOT leave product reviews in my account on the orders tab. I have many, many times and the tech **** never takes care of the issue. This is not for a specific order. It happens on all my orders.

  Business response

  10/29/2024

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry about the issues about leaving the reviews on your account.
  
  I'll be happy to look into it for you however I was not able to find the account with the information you have provided to us. To help you on this, I request you to please share your registered email id on the account. If there is no email, please help us with the registered phone# so that we can look into it and help you further.
  
  Looking forward for the above information.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  ******** A
  Amazon.com

• Initial Complaint

  10/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 10/21/2024 placed order for a gift card for our grandson's upcoming birthday. The order page indicated that the order with be delivered today 10/22/2024. I even received a email update showing that the order shipped and would arrive today. I waited at home all day and received another email update late afternoon that my order was delayed with a update delivery date of 10/24.

  Business response

  10/24/2024

  Hello,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 113-2723858-4521023.
  
  Upon reviewing, we see the order shows as delivered. To compensate for the delay, I've issued a $5 gift card on your account. You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  We respect your request for additional compensation for this ordering experience; however, we're unable to offer monetary compensation beyond what has been provided. I realize this news may be disheartening to hear, but please know we truly care about your experience. Be assured your candid feedback will be used to continually improve our processes and services.
  
  Thank you for your patience and understanding in this regard.

  Regards,

  Prashanth 

  Customer response

  10/28/2024

  y
  Complaint: 22460766
  
  I am rejecting this response because: The compensation suggested by Amazon does not even come close to what I lost in potential income by arranging my schedule to be home to accept this delivery. If fact the requested $50 compensation is a extremely small amount to make up for what I lost for waiting at home all day. Please review the emails that I received from Amazon for this delivery which I have attached previously.

  Mr. **** *****
  

• Initial Complaint

  10/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  To Whom It May Concern,I am writing regarding the suspension of my seller account on **********************. I have tried to appeal my suspension until recently, but to no good. Ive done my research, identified the reasons behind the suspension, and eliminated them. Now Amazon requests an appeal with an invoice, but I wont be sending them the same document over and over again, considering the latest info Ive got on this situation.I ask Amazon to look through the appeal Ive made and let me sell ********** regards

  Business response

  10/22/2024

  Hello,
  
  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 22, 2024.  
  
  Thank you,
  Amazon.com Seller Performance

  Customer response

  10/24/2024

   
  Complaint: 22449725
  
  To Whom It May Concern,
  
  I am declining the business response because the business did not clarify what information they needed from me in my specific situation (please see the screenshot of business response to my seller account attached). I know, I made a mistake. However, I did not cause any damage to Amazon and the customers because I did not sell a single item of these products. 
  Amazon knows I cant provide an invoice or an authorization letter from the brand because I admit my guilt. I do not have it and I am sorry for this. I explained this situation in the appeal.
  
  After discovering what happened, I implemented corrective actions and preventive measures described in PoA in my business to ensure this will never happen again. I will stick to those in my future business with Amazon.
  I did not cause any harm by listing those products. I am extremely sorry that this issue arose because I created a listing for the products. Even though I understand why Amazon reacted with the suspension, with all the facts mentioned above, I believe I can be considered for reinstatement.
  Please review my appeal once again and let me sell on Amazon again.
  
  Best wishes.
  
  Bakyt Nurbashev

  Business response

  10/28/2024

  Hi,

  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/28/2024.

  Thanks, Amazon.com Seller Performance

  Customer response

  10/31/2024

   
  Complaint: 22449725
  
  Dear Amazon,
  I am writing in response to the request you made on 10/28. That request (please see the screenshot attached) was very general, the same standard pre-scripted notification I have been receiving all the time.
  As I mentioned earlier, I cannot provide you with the invoices and authorization letters you requested. I have admitted my guilt and already explained that I made the mistake of not doing any background checks on my supplier at the time. I own that mistake and am very sorry about it. I cant give you the documents you requested because I was not provided with them in the first place.
  However, and I cant stress this enough, NO DAMAGE has been caused to the customers by my wrongful activity. I understand my mistake, and its already impacted my business practices in a way that I will never make such a mistake again. I realize the magnitude of that mistake for me and my business. But as for my customers, no harm has been inflicted upon them because I DID NOT SELL A SINGLE ITEM OF THOSE PRODUCTS. I repeat I understand that I should have done a background check on the supplier and requested the invoices and authorization letters from them. But with that, I am really thankful that I did not sell anything of that batch.
  I recognize my mistake. And I am truly sorry for what happened. But please take into consideration that I did not do any harm to the customers with those products and let me sell on Amazon again. I am now well-educated on IP law and I will never make the same mistake again.
  
  Sincerely,
  
  Bakyt Nurbashev

  Business response

  11/04/2024

  We have reviewed this seller's account and require more information to complete our review. We have requested the necessary information from the seller via email on 14/11/2024.

   

  Thanks, Amazon.com
  Seller Performance

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Amazon prime is not being honest or transparent about description of issues in why I the customer must wait for an update and not have access to account. Again ******************** provided me with no updates and I am worried they have allowed my account to be hacked. I tried multiple times this week to call amazon complaining my Paramount plus description was not working and they do not have educated employees able to resolve issues they tried to tell me although I had a subscription I must pay extra for shows on it. This was not correct I am entitled to a refund. My grubhub free waiver of fees from being an amazon prime member this week was cut off again amazon's errors, Clothing promised today was not delivered and I was unable to see the delay as I was told due to updates cannot see anything on my side. No satisfactory resolution after many attempts. I do not work for amazon and I am not willing to sign and out as they have not been transparent on what was happening. Also the ** is not acceptable or the understanding of English by the customer service staff. As someone disabled and soon to be former stock share owner no longer trust Amazon with my information as clearly it looks like data breach has happened and they not honest. ** tries to make you use your phone for business complaints I have opted out but they keep asking I find this very discriminatory to those with disabilities. No longer do I have faith in this brand as a very loyal customer feel they are not a partner or brand I trust.

  Business response

  11/04/2024

  Hello,
  
  I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding the prime subscription on the account.
  
  Upon reviewing Add-on subscriptions from Prime Video are paid monthly subscriptions to premium networks (like Showtime and Starz) and other streaming entertainment networks.
  
  With an eligible Amazon Prime membership, Prime members have the option to purchase add-on subscriptions directly through Prime Video. All of the movies and TV programming included with the subscription are then available to watch on demand, on all compatible Prime Video devices.
  
  Select Prime Video add-on subscriptions also feature Watch Live. With Watch Live, you can live stream add-on subscription programming on the Prime Video website at the same time as the TV broadcast.
  
  Please note that currently, Prime Video add-on subscriptions are only available to customers located in ***************** (on *********************, ************** (on ****************************), ***** (on ****************************), and ******* (on *************************), plus customers in selected other *********************** via *******************************. However, add-on subscriptions arent available cross-territory. Also, please note that the content available on each add-on subscription is managed directly by the provider.
  
  You can browse available add-on subscriptions at: *************************************************
  
  You can view and manage your active Prime Video add-on subscriptions from the Manage Your Subscriptions page in Your Account: ************************************************************
  
  This page includes a list of all your active add-on subscriptions, as well as the monthly subscription price and renewal date.
  
  You can use the "Your Subscriptions" section to change your subscription's payment method as needed. You also have the option to cancel subscriptions from this page.
  
  Thank you for taking the time to provide your feedback about Paramount+. Your feedback will help us to improve so that we can continue to provide a better service to all of our customers.
  
  Please feel free to forward any future comments or suggestions about our website to us. I've forwarded your message to our Prime Video business team where each suggestion will be read and considered.
  
  Please understand that we cant provide you with any outcome of suggestions, feedback, or comments, since this is an internal process.
  
  Thank you for using Prime Video.
  
  Have a great week ahead!
  
  Regards,
  
  Vishal
  Amazon.com
  *****************************

• Initial Complaint

  10/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Around 8/25/24 an order was placed for two items, the order arrived 8/28/24. One of the items was incorrect and was damaged. I requested a refund and return 9/1/24, following the return instructions. Item was not picked up within 3 days as stated. Contact was made with the carrier; the carrier advised me to contact Amazon to process another request. Contacted Amazon to schedule a second request. Carrier did not pick up second time. Amazon was contacted and multiple returns were requested to be processed. As of 9/19/24 the item still hadn't been picked up after several requests. I made Amazon aware that there was an issue with the carrier and that they were not coming to retrieve the item although I have requested returns. I also reminded them that there was a return expiration approaching on 9/28/24. Amazon neglected to address the issue, dismissing the details of what was creating the problem. I requested to escalate the matter, requested corporate headquarters information and an alternative resolution. Amazon refused all of my request. Each time I contacted Amazon, they were dismissive and unwilling to assist w/ the real issue. On 9/19/24 an agent approved my refund without contingency of item return give repeat pickup/carrier issues. An email was received approving refund within 7-10 business days. Ten business days passed and no refund. Contacted Amazon to follow up my refund, they refused to honor the approval, stating the item return window had expired. Assistance w/ my refund was refused along with assistance w/ return. The issue was between Amazon and the carrier they chose to use. I followed the instructions given to me and consistently made contact with Amazon from 9/1/24-9/28/24. They neglected to appropriately review the matter or resolve prior to 9/28/24, using the return expiration as reason to steal money. Amazon was advised numerous times before the expiration but refused properly handling the problem. This is fraudulent and unprofessional.

  Customer response

  10/18/2024

  Please see the requested order number

  112-4562270-0490642

  This above order number for the item

  Cursor Fitness Under desk Walk Pad that arrived damaged on 8/28/24 and Amazon refused to coordinate proper pick several times between 9/1/24 until 9/28/24 after their chosen carrier neglected to scan and pick up the item. When speaking with the carrier they even admitted that the issue was fault of Amazon

  Business response

  10/26/2024

  Hello ****,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I reviewed your complaint and apologies for the inconvenience you have experienced with refund on order#***-4562270-0490642
  
  A refund of $130.19 is processed back to your original payment method and it will reflect in 3-5 business days on your statement.
  
  Thank you for your cooperation.
  
  Regards,

  ********* *****.

• Initial Complaint

  10/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ATTENTION AMAZON AWS As of mid September I have been receiving unsolicited emails from ************** via ip address ************** which is registered to *****************, which uses the AMAZON AWS to send spam email.(date/title)07-12-24 - Where is it illegal to step on currency?10-14-24 - Which country is known for "Banh Mi"?10-15-24 - Which country is famous for its chocolate?(2)*****-24 - In which country is the Nowruz festival celebrated?(2)10-17-24 - In which country is the Songkran festival celebrated?We reported receiving the unsolicited spam on (10-15-24) to ******************** and on ***** I wake up to find 2 more spam emails from *****************. On *****-2024 I reported the spam from ***************** to ******* ******* at *************, who I was told is the CEO of the company.On 10-17-2024, this morning I received 2 more spam emails from ***************** and no reply from anyone at ***************** about the abuse.The DNS records show that ***************** is using AWSDNS servers to spam email.DNS servers ********************* *************** *********************** *************** ******************** *************** ******************** ************* ******************** ************* ******************** *************** *********************** *************** ********************* *************** We at no time requested contact from "*****************" or any of its users and request the emails stop.

  Business response

  10/19/2024

  Hello,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for bringing this matter to our attention. 
  
  If you've an AWS account, you may report the issue by logging into account. Else, you can send the details to *********************************************. So that our team will perform an internal investigation on it.
  
  Thank you for your patience and understanding in this regard.

  Regards,

  *********

  Customer response

  10/21/2024

   
  Complaint: 22434961
  
  I am rejecting this response because:

  
  The response from Amazon isnt helpful. 
  
  Prior to opening the complaint with the BBB I have already emailed *** Trust&Safety, along with emailing 4 Amazon Executives directly and found that the T&S department didnt respond or provide any assistance with users abusing the *** System. 
  
  Thank you,
  

  
  

  
  
  Sincerely,
  
  *** *****

  Business response

  10/23/2024

  Hello,
  
  I'm ********* from Amazon.com.
  
  Thank you for writing back to ***
  
  In order to escalate this further, we need a official complaint request from ***************** to AWS team, so that we can investigate it and take necessary action.
  
  Kindly, contact ***************** and request them to raise a complaint with the details listed regarding spam email, so that our team can work on it.
  
  We are unable to take further action through this medium, without a official complaint from Sparkpostmail related to AWS. 
  
  Thank you for your patience and understanding in this regard.

  Regards,

  Prashanth 

  Customer response

  10/23/2024

   
  Complaint: 22434961
  
  I am rejecting this response because:

  We have attempted to reach out to SparkPost/*****************. We have already sent several emails to ***************** and the owner and CEO of ***************** and providing you with the dates of said emails. I can also forward said emails to you.
  
  Below you will find a list of people & the at *************************** ***************** including the Founder of SparkPost ******* *******, that we have sent emails requesting them to take action on their user for abuse and have not received ANY, NO , NONE replies to date. This is why there is a complaint open against *** / AMAZON.COM, because they are using the *** Services to spam people, which is against the law.
  
  ***************************************** - ******* ******* Founder of SparkPost
  ************************************* - web default
  ************************************************ - Director of Product
  **************************************
  ******************************** - Abuse email address.
  **************************************************************** - ***Founder and Chief Evangelist of SparkPost
  ********************************************** - VP of *************** at SparkPost
  ******************************************** - CEO of *********
  *************************** - Developer
  **************************
  
  Date Sub
  07-12-24 - Where is it illegal to step on currency?
  10-14-24 - Which country is known for "Banh Mi"?
  10-15-24 - Which country is famous for its chocolate?
  10-16-24 - In which country is the Nowruz festival celebrated?
  10-17-24 - In which country is the Songkran festival celebrated?
  
  Under CAN-SPAM Act, I have made more then 10 attempts to reach out to SparkPost/ ***************** to have the emails stopped which I can now take legal action against the said user, and carrier of said service.
  
  You have been made aware of a *** User abusing the  *** System through our BBB Complaint, and have replied acknowledging said complaint. It is your responsibility under the CAN-SPAM ACT as the service provider to take action against your user SparkPost/*****************.
  
  Note we are the taking the steps to legal take action. Handle it or don't, we have made you aware of the abuse and harassment from your client SparkPost /SparkPostMail.
  
  Sincerely,
  *** *****

  Business response

  10/29/2024

  Hello,

  I'm ********* from Amazon.com.

  Thank you for writing back to us.

  Unfortunately, we are unable to proceed further, without a detailed report from SparkPostMail to AWS, as this needs to be internally investigated upon report submission.

  Thank you for your patience and understanding in this regard.

  Regards,

  *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩