ComplaintsforAmazon.com

• Initial Complaint

  11/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order on Amazon at 8:21pm and when I reviewed the order I realized they were charging me shipping. So I requested cancellation at 8:30pm. This is 9 minutes later. Amazon told me the order was to far along the process to be cancelled. The order isnt scheduled to arrive for 4 business days.

  Business response

  11/22/2021

  Hello *******, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I am sorry to hear of the unexpected charge and have reviewed the Order ID: 113-5990315-5471469 in detail. 
  
  The mode of shipping chosen is Standard Shipping, I see that you are not signed up for Prime. Without Prime, you could opt for Free Shipping, rather than the Standard or Two-day or One-Day shipping which are charged. The shipping charge is correct, and we are not able to cancel the order as the items are in advanced stages of shipping. We will also not be able to make any adjustments to the charge at this point in time. 
  
  You could, of course, refuse delivery of the shipment and return the items for a full refund. 
  
  I hope this helps with the issue. Please feel free to contact us directly by replying to bbb@amazon.com if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R. 
  Amazon.com 
  http://www.amazon.com 

  Customer response

  11/22/2021

   
  Complaint: 16168756
  
  I am rejecting this response because: let us be realistic. No one is going to tell me that in nine minutes or less that this purchase was too far along in the system to cancel. That is a straight lie. As far as this intellectual genius telling me that I can refuse delivery, how exactly would I go about refusing delivery? Should I take a day off work so I can be home all day waiting for Amazon to deliver my package? And hope that it is not somehow delayed.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/21/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  MY ORDER WAS *******************. THE AMOUNT WAS $1081.52. I ***STILL*** HAVE NOT BEEN REFUNDED BY AMAZON. IT IS NOT SHOWING UP ON MY CARD. SEE, THE THING IS, I'VE BEEN REFUNDED BY AMAZON IMMEDIATELY FOR SMALLER AMOUNTS OF MONEY, BUT WHEN IT'S OVER A THOUSAND DOLLARS, THEY KEEP YOUR MONEY! I DON'T LIKE THAT. I CANCELLED THIS ORDER ON THE 16TH OF NOVEMBER, IT IS NOW NOVEMBER 21 ALMOST NOVEMBER 22, ***STILL NO REFUND***!!!! I DON'T CARE IF IT TAKES 3 TO 5 DAYS! THAT'S A BULLSHIT EXCUSE WHEN THEY'VE DONE IT SOONER FOR SMALLER AMOUNTS OF MONEY!!! NOW IF THEY DON'T REFUND ME, I'M GOING TO REVERSE THE CHARGES!!!!!!

  Customer response

  11/22/2021

  My complaint has been resolved.  The refund showed up on my card.  So I’d like to close the complaint.

   

  ***** *******

• Initial Complaint

  11/21/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought a corded phone from Amazon on November 20th and got One-Day shipping. The next day I checked the tracking the next day, and it said the corded phone is not coming until November 22nd. I called Amazon so see what is going on with that, and they said that the customer requested to reschedule the delivery. I checked with my household and no one asked to reschedule the delivery.

  Business response

  11/22/2021

  Hello Javen,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and couldn't find the order number. I would request you to help me with the order number so that I can help you.
  
  Please feel free to contact us directly by replying to bbb@amazon.com if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com. 
  http://www.amazon.com
  
  

  Customer response

  11/22/2021

   
  Complaint: 16168694
  
  I will provide the order number

  the order number is 114-5138175-0824205
  
  Sincerely,
  
  *******************************

  Business response

  11/23/2021

  Hello Javen,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that a replacement has already been shipped. In addition to the replacement, the original order is also set to be delivered today. You can keep both the items.
  
  Please feel free to contact us directly by replying to bbb@amazon.com if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com. 
  http://www.amazon.com
  
  

• Initial Complaint

  11/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had upwards of 15 interactions with Amazon over a missing refund. I mailed a large return back to Amazon using their provided label two weeks ago. The package seemed to be lost in the mail so I contacted Amazon. I was told to contact again on 11/18 to get a refund if the package was still stuck. I did just that. Since then, I have been met with incredible incompetence and still have yet to receive a full refund. 1. I reached out and was told I'd have a refund within 2-3 of the entire return and that I would be getting a confirmation. After not receiving the confirmation, I reached back out in the same forum and was told that they could not help. I had to wait for a "specialist" to contact me.2. The specialist emails me and I answer all questions. I'm told they don't have record of my return so I send them the Amazon supplied packing list and return label. This happened several times in a row. Their "specialists" continued to reply with copy/pasted messages and clearly never read my email or opened the return label. This happened about 7 times in a row 3. I was then issued a refund of 1/5th of what the order was for.4. I replied again to let them know the amount was incorrect. They replied with a copy/pasted refund confirmation that I told them was incorrect. 5. Each of my replies, they reply with copy/pasted questions that I had already answered over and over. And with information they could find if they read the emails at all.I am still waiting on my proper refund. They continue to respond with incorrect information and are clearly not reading. I have never dealt with such incompetence in my life. All I want is my refund that I was already promised.

  Business response

  11/22/2021

  Hello *********************,
  
  I'm *** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've faced related to the refunds. I understand your concern however please do let us know the order number and the address related to your account so that we can investigate and resolve this at the earliest.
  
  Please feel free to contact us directly by replying to bbb@amazon.com if we can be of further assistance.
  
  Regards,

• Initial Complaint

  11/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello Amazon, Yesterday I placed the order and my account got on hold. I have submitted information today 3 times and spoken to agents for over 6 hours without any resolutions. Amazon is asking me to verify back to back 2 different cards (see pic 1) after I upload the billing statement, card info, and notes. I get an email that the account can not be verified (see pic 2). Customer service reps gave me a ran around, account specialist team asked me to verify 2 cards at the same time. I need my amazon account unlocked so I can do my business. I am sorry for the open BBB case, but I am not sure what else can I do here. Thank you, ********* ********

  Customer response

  11/22/2021

  Hello BBB,
  
  My complaint ******** has been resolved. I would like to close this claim against amazon.
  
  Thank you,
  
  ********* ********
  

  
  

• Initial Complaint

  11/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was wrongfully banned by an automated ban appeal. I was banned in New World for no reason as I did nopthing wrong. I was scammed out of the product I paid money for. I have never cheated in any video game and I am emotionally distressed at the fact that I would ever be accused of this. I demand that my account be reinstated as this is an absolute atrocity. My ingame character name is Swolepatches on the server Pluto. It has been proven that they use an automated ban system and do not actually take the time to review their appeals. I cannot put my trust in a company that wont take the time to adhere to their customers. PLease fix this

  Business response

  11/22/2021

  Hello ***********************,
  
  I'm *** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern related to new world games. However you have to contact Newworld online website for the resolution.
  
  Please feel free to contact us directly by replying to bbb@amazon.com if we can be of further assistance.
  
  Regards,

• Initial Complaint

  11/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello!I am a seller on Amazon. And my account is suspended. But I have money on my account that I want to be transferred to my bank account. The sum of money is $3,582.10. Amazon made the investigation and decided not to disburse the remainings funds. But according to Amazon policies I have such a right. Please, help me with this issue. Thanks.

  Business response

  11/22/2021

  Hello,
  
  Thank you for contacting us.
  
  We are researching your inquiry relating to the reserved funds on your account. We will contact you when we have an update. 

   

  Thank you,
  Payments Specialist
  Amazon.com

  Customer response

  11/23/2021

   
  Complaint: 16168116
  
  I am rejecting this response because:
  
  We have already received message from Amazon about our funds injury on November 4, 2021.
  
  Sincerely,
  
  ********************************

  Business response

  11/25/2021

  Hello,
  
  After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  For more information on this policy, please review our "Funds withholding policy":
   https://sellercentral.amazon.ca/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

   

  Regards

  Amazon.com

  Customer response

  11/30/2021

   
  Complaint: 16168116
  
  I am rejecting this response because:
  
  It s no true. This is an invention on the part of Amazon, so as not to give us money. We will not leave this situation like that.
  
  Sincerely,
  
  ********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩