Business ProfileforFred's Appliances, Inc.

Purchased fridge year and 1/2 ago, also 5 yr extended warranty. Water and ice on door started leaking water at 13 months. Called for repair, after 7 repair visits, fridge still leaking water. 8th repair, different repairman, he put in a new motherboard and burned up the fridge because wrong motherboard for that ******. Called factory, they told him completely not repairable now even if correct motherboard put in. Was directed to sales manager for relief. I demanded my money back for fridge, water line I had to purchase for fridge, sales tax, 5 yr warranty cost and factory parts, i.e., water filter and air filter that are now no use. Total of amount requested be returned to me was and is $3,367.52. Sales manager said he would refund 5 year extended warranty cost only of $499.99. I declined his offer of a new fridge and continued to request my money be returned because it is now over 9 months in trying to fix water leakage, my numerous calls to talk to manager over that time and they are always in meetings. Left my name/number for return call back. Never a call back. Not even an apology for frying my fridge for putting in wrong motherboard. Sorry for the inconvenience was the standard remark. I will file small claim in small claims court. I refuse to do business further with them on fridge replacement because of their incompetence, constant lying about managers in meetings all the time, their failure to return my 5 calls to them for help. and now their only returning my 5 yr extended warranty amount. I am now living out of ice chests until I get my new fridge from **********. Do not deal with ****'s Appliance, you will be extremely disappointed and frustrated if you ever have a problem with their appliance. I might add, went to ****'s Appliance to demand my money back, the salesman I was directed to deal with became combative, closed fists in ordering me out of their store. Be careful with them, they are untrustworthy and dishonest in their dealings