Business ProfileforWashington Trust Bank

I am filing a complaint against Washington Trust Bank and the ******** branch location. I have been mistreated and my PTSD condition has been triggered at the location by the locations manager twice. On May 23, 2024. and again, on June 28th, 2024, I filed a complaint in branch before I left. The human resources representative called and asked what she could do. I asked for him to be fired and she said no. When I asked why She said, "I know him personally and under no circumstances will I fire him." This statement makes her BIAS and unacceptable as a representative. I told her I did not consider this resolved and that I would like to take it higher. The next day I get a call from WA Trust ******************** a different person. I thought he had called to follow up but, the staff has written statements and have requested that you never come to their location again. As it was put" Either you don't go to the branch any more or I am going to close your account." Once I realized this was a different matter, I shut up. I said I could not agree to that and asked him not to close the account. He closed the account and issued me a check for the balance in the account. As I have litigation with that branch, I do not think it is legal for them to make this request as it is considered retaliatory harassment. Furthermore, the account closed was a joint account and the other member was not contacted or notified in any way that there was an issue. I think when the call started, he was trying to quantify me at the primary account holder was verifying my identity that I was the Complainer for my issue. My name is the only name on the check issued, not the account name and that also is against the law as I am not the only account holder. The transaction request in my primary complaint is fulfilled by numerous other Washington Trust Bank branches locally so often at least two branch managers know my 6yr old son by name.