Business ProfileforApple Valley Vet Clinic

Brought my animals here for around 8 years at least, I used to love this vet, not anymore, boy have they put money before the care of animals. I brought my dog in last year 12/28 for just a nail trimming. I went to pick him up and paid the bill and it was 273.43, they did an annual exam WITHOUT asking and charged me for it. When I called and asked why that was done without consent they said they would give me a call back after they talked to someone and I never heard back from them. My dog get skin infections throughout the year and breaks out in bloodly sores. They put him on an antibiotic when i brought him in, telling me it was a skin bacteria infection. I went home and gave him his meds and it worked and cleared it up. I also have him on Benadryl to as needed. He broke out again last year and I called and talked to them and asked if I really needed to bring him in everytime his skin breaks out just to get the same meds and I was told no, just call and we will refill the meds. So they refilled the meds for me. Now his skin broke out again and i was out of his meds and i called for a refill just for them to tell me they cant refill it because he needs his annual exam. I stated that he did have it 12/28/2022 and today is 12/27/2023, and he needed them bad as he is broken out. I was then told that in the system it says that if that doesn't work he needs to be seen for his skin for a different med to prevent it. WELL big surprise no one EVER told me that. I was just told that I could call to have it refilled so I didn't have to bring him in each time. I am BEYOND disappointed with this place. I asked if he could get the med prescribed that they were talking about seeing i am still in the one year period and was told no, he had to be seen again, for the same skin issues he has been seen about. It is not like i don't have a veterinarian-client-patient already established with them, I do. No resolution from them at all.

Dear ******,We regret that you encountered any inconvenience at our clinic. Our goal is to provide the best possible care for our patients and their owners, and we take your feedback seriously.Griz is due for an annual exam, as it has been a year since he was last seen. Veterinarians cannot dispense medications without an up-to-date examination and knowledge of your pets health, as well as dispensing medication prescribed by another veterinarian. An annual examination is required for all medications to ensure your pet is still healthy enough to receive the medication. Some medications must be accompanied with lab work as well and the skin condition or change in the pet's health may affect the type of medication that is prescribed.The Apple Valley Veterinary Clinic Team