ComplaintsforBrio Studios Co.
Current Alerts For This Business
Brio Studios Co. is currently under review for a pattern of complaints. These complaints pertain to refund and guarantee issues, primarily regarding participants withdrawing from their program, and not receiving the refund(s) that Brio Studios guaranteed they would receive.
An inquiry was sent to Brio Studios on 11/14/24 asking for these issues to be addressed, and BBB is currently awaiting a response to this inquiry.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We signed our daughters up for a full year of dance at this studio. We were told if we pay in full for the whole season we would get a discount and for whatever reason if we needed to withdraw from this we would be fully refunded. We ended up withdrawing both our girls from the season before it even started. We never even stepped foot in the doors. We wrote an email on Sept 20th, 2024 to inform them we would not be taking dance class at their studio and asked for a refund. It took days to hear anything, finally the manager of the studio emailed us back and told us we would be getting a full refund. After a month of no refund, I keep reaching out and was told to contact the owner of the studio. I finally got a hold of her, after several emails back and forth she told us we would have our refund via Zelle by the end of the day. When we didn't receive it that day, I did a follow up the next day, and the next day and the next. She hasn't replied to us since. This is theft at this point, we've never stepped foot in the studio and we were told we'd get a full refund. I would appreciate the help to collecting my full refund.Business response
10/24/2024
The customer was fully refunded on October 23.Customer response
10/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
10/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My daughter danced at Brio Studios and was selected for their Mini Badger Select team for their ***** dance season. We opted to pay the tuition on a monthly basis which amounted to $250 per month. Payments were remitted on the first of the month and began in April. However, by mid July my daughter decided she no longer wanted to continue dancing with the team. By this time, we had paid a total of $1000 for the season ($250 per month April-July). When I contacted the program director to make them aware my daughter would not continue, I was told I was owed a $450 refund since we did not receive $1000 worth of instruction/gear/costumes by the time we left the team. The owner approved this refund and agreed to refund this amount by Aug 31st. Aug 31st came and went with no response from the owner when I asked for a status update. I then got in touch with the program director who promised a check would be sent in the mail. We received the check on 9/14 which we then deposited. On Sept 23rd, we received a notice from our bank that the check bounced due to insufficient funds. We reached out to the owners and received a response from them on 9/25 where they requested an additional two weeks to provide us the refund. We accepted their request. We reached out on Oct 9th and we were told that the day wasnt over indicating that the refund was still forthcoming. We did not receive it. On Oct 11th, we heard from the owner who basically made it seem like he was doing us a favor by approving the refund in the first place (even though I received confirmation upon signing up that refunds were offered if a dancer withdrew from the program) and insinuated that we really shouldnt be owed anything at all since we received a discount on the ***** season. However, he mentioned that he 'needed a minute' to get us taken care of. We are requesting the BBB's assistance in obtaining this $450 refund that was originally promised to us by Aug. 31st.Initial Complaint
10/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My Daughter (and several friends) attended Brio for over a year. We had a payment plan set up for class and were always told we could halt our dance instruction at any time and we would refund any balance due. We halted our classes in July. The directors were informed, and we were promised a refund of $450 by the end of August, which was a full month later.We emailed and called, even going through the director's team members to get an acknowledgment that our emails were deceived. We finally were told a check was coming mid-September (48 days after leaving) The check arrived and was bounced. It was a bad check that my bank penalized me for and threw my account in shambles. I have pending fees.I took the check to *********** listed on the check. It was a "replacement check" from the bounced one. Their bank informed me they could not cash it. They were unclear as to why, but said it was a risk their bank could not take on THAT account, which iludes to not having funds or draft protection.I was then told we would get a vemno within days. That never happened and was never communicated any other resource, just left out to ********, I received exactly one email from the owner that begged for more time and understanding. I replied within hours that I would give them 2 MORE weeks with communication and understanding. I asked for ***** or cash, not a mailed check, and I offered to provide a receipt. I never heard back for those 2 weeks. That makes over 65 days since we left the studio with one communication from them.The due date for 2 weeks grace ended yesterday. My fees are on hold from my bank till resolved for a dispute, and their bank will not cash the replacement check still.I know and can prove I am not the only one who was written a band check in this instance and their communication is less than prompt. I am seeking help to shine a light on this studio for poor business practices. The promises made are not kept.Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My daughter participated in classes and performances with Brio Studios for 2 years. Our experience with them was very good at that time. Every time I paid for a semester or year-long program they always reminded me that if I paid in advance, there was no risk, because I could get my money back at any time if my child stopped the program. I paid for the Fall and Spring (full year) for '23-'24. At that time the no risk commitment was reiterated. My daughter decided not to continue the program for the Spring semester so I asked that the 2nd half of the fees that I paid in advance be returned to me. I approached them in January about this and they agreed that they owed me the credit that was on my account of $2102.40. I've contacted them several times in the past 8 months and most recently was promised a check to be mailed on July 31 - it was not sent. And this past week was promised the amount of $2102.40 would be *****'d to my husband's account. It has not been sent. I would appreciate your help collecting on the refund that is owed to me. Thank you!Business response
09/12/2024
Hello, I communicated with ****** yesterday and asked if we could have until the end of the day Friday to refund her full amount before she went forward with the complaint and she agreed. That is what we still intend on doing to make this right for her. Thank you.Customer response
09/16/2024
Dear Wisconsin BBB,
I'm writing to inform you that Brio Studios has been in contact with me since I submitted this form last week. They have refunded me the money I was owed so my account is settled with them. This matter is closed to my satisfaction and I appreciate Brio for following through on their commitment.
If you could please update your records, I would appreciate it. I have no negative feelings toward this company and I wish them all the best.
Thank you very much for your help in this matter.
***************************
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Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.