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            Business ProfileBrio Studios Co.

            Dance Instruction

            Current Alerts For This Business

            Pattern of Complaint:

            Brio Studios Co. is currently under review for a pattern of complaints. These complaints pertain to refund and guarantee issues, primarily regarding participants withdrawing from their program, and not receiving the refund(s) that Brio Studios guaranteed they would receive.

            An inquiry was sent to Brio Studios on 11/14/24 asking for these issues to be addressed, and BBB is currently awaiting a response to this inquiry.

            Alert:
            BBB has received complaints stating people pre-paid generally thousands of dollars in advance and often in full for dance classes and instruction they didn't receive. Complainants state classes were canceled, the school abruptly closed, and refunds have not been received. The company has not responded to most of the complaints.

            Contact Information

            2945 N Brookfield Rd

            Brookfield, WI 53045

            Visit Website
            (262) 330-8166

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            4 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            2945 N Brookfield Rd, Brookfield, WI 53045
            BBB File Opened:
            9/12/2024
            Years in Business:
            14
            Business Started:
            5/16/2010
            Business Management
            • Nate Husser, Manager
            • Mandy Wienicki, Owner and Founder
            • Ally Murphy, President
            Contact Information

            Principal

            • Nate Husser, Manager
            • Mandy Wienicki, Owner and Founder
            • Ally Murphy, President

            Customer Contact

            • Nate Husser, Manager
            • Mandy Wienicki, Owner and Founder
            • Ally Murphy, President
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/23/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            We signed our daughters up for a full year of dance at this studio. We were told if we pay in full for the whole season we would get a discount and for whatever reason if we needed to withdraw from this we would be fully refunded. We ended up withdrawing both our girls from the season before it even started. We never even stepped foot in the doors. We wrote an email on Sept 20th, 2024 to inform them we would not be taking dance class at their studio and asked for a refund. It took days to hear anything, finally the manager of the studio emailed us back and told us we would be getting a full refund. After a month of no refund, I keep reaching out and was told to contact the owner of the studio. I finally got a hold of her, after several emails back and forth she told us we would have our refund via Zelle by the end of the day. When we didn't receive it that day, I did a follow up the next day, and the next day and the next. She hasn't replied to us since. This is theft at this point, we've never stepped foot in the studio and we were told we'd get a full refund. I would appreciate the help to collecting my full refund.
            Read More
            Read 3 More Complaints

            Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Wisconsin

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            BBB Reports On

            BBB reports on known marketplace practices.

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