Business ProfileforEngine Shopper, LLC

Originally purchased a used engine from them approximately a year ago (2/10/2023). When I received the engine - the cylinder heads were cracked. I performed a pressure test and confirmed this to be the case. I notified them of the defective parts, and they advised they would not remedy the issue, which resulted in me charging the customer an additional $2,000. Fast forward to 9/1/2024. I tried using this company a second time. It took them 2 weeks past the delivery due date to ship the engine When I received the motor, it was extremely ***** and I had to transfer parts from the old motor to remedy the issue. I ordered an engine that was supposed to be "drop in " ready. This part swap delay caused an additional 1.5 days of labor, and loss of revenue. I was advised that when I ordered the new engine, I would receive a core credit of $500 by giving them back the old engine. When I spoke with the customer service ***** I was told that it would cost them approximately $625 for them to ship back the motor. I asked them when I would receive the core credit, since it was their choice not to ship the old motor back - and I never received an answer. I have attempted to contact them 15x since, I have emailed them - and I cannot get a response. I would like to get the $500 core credit back, and someone to acknowledge my requests. The contact that I was working with was **** ***** *********************** and the phone number is ************