Business ProfileforDiamond Factory Service

Date of "Service"- 09/06/2023- It took 2 weeks for a technician to come out- He told us that the valve and heater need to be replaced- would take a 2 weeks for the parts (invoice attached) then we can schedule another technician to come out to replace it. 09/07 the technician came out- told "I don't think the heater needs to be replaced, let's plug it back in and see if it starts working again... I'll call you back tomorrow to check and see if that works"So we waited 4 weeks for someone to plug in our fridge for us and hope it works. What then, was the point of waiting 2 weeks for replacement parts to come in?09/07- technician never called us back so I called Diamond Factory back to follow up. Was told "The technician closed out the job and said it was fixed, you'll have to have to call Kitchen Aide back and start a new claim"I asked that he open the job back up, He was extremely rude insisted that the fridge is fixed, and they cant open a job back up after it's been closed out Now they cant come back out UNTIL the 26TH! 20 DAYS FROM NOW! I have a feeling we're not going to be able to use our BRAND NEW, EXPENSIVE fridge until **** at this point because unfortunately these IDIOTS are the ************ kitchen Aide has available and I' fear that there will be absolutely no recourse for us. Their Technician LIED to us, they LIED to Kitchen Aide saying they fixed the problem, and they did literally NOTHING to change what was broken on our fridge, even though they had the parts with them that they were supposed to replace. Seems like the technician just didn't want to have to do that so made up some bogus solution of "well, just plug it back in!"Fraud is a good word to describe how they report their jobs to Kitchen Aide, and what they tell their customers.Would be nice if there was a single person at this place that would offer any sort of solution to fix this AWEFUL experience. Didn't receive so much as an apology, which I think is owed at the very least!