Business ProfileforSSM Health Dean Medical Group

On 01/06/2022 I received emergency care from SSM Health - *********************** in ***********. At the time of the emergency room visit, they asked for insurance information. I had insurance through my employer at BC BS of IL and through my husband's employer, Anthem BC. In March 2023, I received a letter from SSM stating Anthem BC denied the claim stated that I had other insurance. I contacted them giving them the information for the other insurance to be billed. In April 2023 they sent me a letter that subscriber information was not found. I again notified them of the other insurance. Between April 2023 and April ************************************************************************************************************************* April of 2024, I contacted both Anthem and BC BS of IL to coordinate information with SSM. **************** even called SSM to let them know what they had to do . SSM did not do what needed to be done. Instead, they continued to send me letters that I was responsible for the full amount and demanding payment. I had started sending them $100 a month as that is all I could afford a year ago while trying to straighten this out. In May of 2024, I was again called SSM giving them all the insurance information for about a sixth time along with the address to send the claim to. They finally sent the bill to the correct insurance company BC BS of IL. However, because they had wasted the last two years, the insurance denied the claim because it wasn't filed timely. I immediately called BC BS of IL who then called SSM and spoke with a ******* in the business office. They told BC BS of IL they would write off the claim and return the payments I made, ******* stated to give her a week. I gave SSM three weeks; called and spoke with **** who told me no such thing would be done and I'm still responsible for payment and it will be sent to collections. I called BC BS of IL for assistance and they told me all I could do was file complaints against them.