Business ProfileforWisconsin Public Service Corporation

I feel like a circus dog. I've now perfected jumping through "flaming hoops" in my attempt to get information on the necessity to change the gas meter on my home. We won't even detail the excessive time spent "on hold" waiting to talk to a customer service representative. Once connected to customer service...I defined the details of my inquiry and what I was attempting to accomplish. I was asked if I would mind being put on a brief hold...to which I replied "sure...that would be fine". I was then disconnected from my place/position in the hold queue and was connected to a new/different CSR. I then had to restate & explain the entire purpose of my original call and discussion with the previous CSR. I was then advised to take two pictures of my gas meter and e-mail them to WPS. I asked the question..."Doesn't WPS have my existing meter on file/record?" The CSR responded with yes...we have that information, but we need the pictures to ensure the meter is not located such as to violate any codes." I then asked why their WPS people/meter readers, etc. Don't verify the meter is compliant with codes when they are physically on site? The CSR responded with..."we don't have meter readers...the readings are collected electronically." I replied that I had seen WPS personnel (with WPS safety vests) walking back to their vans from my home/meter area. The CSR replied to my invalidation of her statement by submitting..."you don't understand...we have thousands of meters." I shared that her referenced comment about thousands of meters is not my problem and that is what WPS does...it is not an excuse. I then asked if their is a function (within WPS) that hears, reviews and addresses customer dissatisfaction with the quality of customer service received. She replied..."sorry we don't". This organization is unbelievably deficient when evaluated for Customer Service best practices. *** ******** makes WPS look "All World".