Business ProfileforCapitol Transamerica Corp

This Insurance Company denied a valid claim and has refused to provide any explanation. They stated their original denial was because I failed to provide notice of our error before issuing a credit to our customer. Fortunately I provided notice both by phone and email so I had a written record along with their acknowledgement. They then tried to deny the claim because they said I notified my Insurance Agent not their corporate office and tried to tell me that the insurance agent isn't valid. I then showed them that the insurance agent was the ONLY person in the 6 years I have had their policy that ever contacted me directly. Additionally, the insurance agent handled the original sale and all renewals of my policy and the Corporation always accepted my payments and issued the renewed policies so clearly the insurance agent is authorized to act on behalf of the Insurance Corporation. They then attempted to deny my claim because they said I didn't notify my agent in a timely manner. I then provided written documentation that notification was made on the exact same date that our mistake was brought to our company's attention. They still denied the claim after having received all of the documentation they had requested and claimed we hadn't provided them with anything that would cause them to change their mind. There are a handful of other reasons for concern including the lack of professional communication and juvenile behavior displayed- one of their claims managers literally was laughing at us during a Teams Meeting and muted my Insurance Agent so he couldn't respond. This company does not honor the policies that they write.