Business ProfileforMiddleton Ford

VERY DISSATISIFED WITH MY EXPERIENCE AT MIDDLETON FORD. I LOVE THE TRUCK BUT THE CUSTOMER SERVICE WAS HORRIBLE ONCE I ARRIVED TO DEALERSHIP TO PICK UNIT UP. BOUGHT TRUCK 800 MILES AWAY SO RELIED ON READING WINDOW STICKER AND WHAT DEALERSHIP HAD ADVERTISED ON THEIR WEBSITE- AND ALSO TRUSTING MY SALESMAN. BOTH WEBSITE AND WINDOW STICKER STATED IT HAD A FACTORY INSTALLED WINCH MOUNTED ON TRUCK. WHEN SPEAKING WITH SALESMAN OVER THE PHONE HE CONFIRMED IT HAD A WINCH(WHICH WAS A BIG SELLING FACTOR FOR ME) MADE DEAL OVER PHONE AND SENT OVER PURCHASE AGREEMENT. I HAD FLIGHT TO PICK TRUCK UP AND AFTER LOOKING OVER THE TRUCK, FOUND IT DIDN'T HAVE A WINCH ON IT. BECAUSE THIS WAS MY RIDE HOME, I SPOKE WITH SALESMAN WHO DIDN'T EVEN CHECK WITH MANAGEMENT, AND SAID THAT THE TRUCK WAS DISCOUNTED(WHICH IT WASN'T KNOWING IT NOW IT DIDN'T HAVE A WINCH), AND TRIED PAWNING ME OFF ON CONTACTING THE ORIGINAL DEALER. I AM VERY DISAPPOINTED WITH HOW THIS WAS HANDLED, AND WHEN YOU ADVERTISE SOMETHING HAVING AN ITEM, IT NEEDS TO BE ON THE UNIT, IF NOT THEY NEED TO OFFER GETTING THE ITEM, OR THE PRICE NEEDS TO BE REDUCED, AS THIS IS FALSE ADVERTISING. ATTACHED ARE SCREENSHOTS OF WHAT WAS ADVERTISED ON THEIR WEBSITE TO INCLUDE ON THE WINDOW STICKER. I SPOKE WITH FORD MOTOR COMPANY WHO ADVISED I CONTACT DEALERSHIP(EMAIL WILL BE SENT TO OWNER), PLUS CONTACT BETTER BUSINESS BUREAU WHICH I WILL BE DOING. I WOULD NOT RECOMMEND MIDDLETON FORD FOR ANY PURCHASE IF YOU LIVE OUT OF AREA AND CAN'T LOOK AT UNIT BEFORE PURCHASING- AS THEY ARE NOT TRUSTWORTHY. THE SALESMAN KNEW I BOUGHT A ONE WAY TICKET TO PICK UNIT UP- SO HE DIDN'T EVEN TRY TO MAKE THIS FALSE ADVERTISING RIGHT.