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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We purchased a vehicle in 2018 from ************ in ********. Unbeknown to us they placed a lien on the vehicle with Associated Bank even though we bought the vehicle in cash.We have been fighting for over a week to get this lien released and Associated bank has not provided us with a simple letter of no interest to help get our title back in our hands.At this point they are holding our car hostage as they had no part in our original transaction. We found this out while attempting to trade our vehicle in and right now we are at jeopardy of losing our transaction since we can't provide a title for our trade in.Business response
06/05/2024
Please see attached response.Initial Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a collection call from Associated bank ************ stating that they were attempting to collect a debt that was 32 days outstanding on account ********* for ************ I paid this outstanding amount, I went to reconcile against what I have paid out and what is reflected on the Associated Bank loan.I rendered 6 payments, but only 4 are reflected on my account, Payments were rendered by bank to the "payment" address on file, well within a reasonable period of time to post the payment prior to due date. When I spoke with customer service on 05/01/2024, they insisted there were no payments received, however when ****** spoke to supervisor and looked closer, payments were received, but not posted.While I can understand a possible delay in posting a payment made on 04/19, I cannot understand why a payment made on 03/20 still has not been posted over 6 weeks later. I have the bank providing proof of when payment was received and processed by Associated to confirm that their posting of payments are consistent with receipt.How is it that a loan installment of $812.38 over 6 months should cost me $6,93.14?Business response
05/30/2024
Please see attached response.Initial Complaint
04/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My car was refinanced through another bank. They paid off my car with Associated Bank. It has been over a month, numerous phone calls later, and still haven't received my refund for the overage that was paid towards the car. They owe me a refund and I want them to remove the lien in the vehicle! The car is not with them!!!Business response
05/01/2024
Please see attached response.Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still haven't received my refund.I should have by now if mailed on the 24th.Can it be directly deposited?
Regards,
*****************************Customer response
05/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I received the check today.
Regards,
*****************************Initial Complaint
04/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Reported as 30 days late and we were not 30 days late.Business response
05/06/2024
Please see attached response.Initial Complaint
02/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, I am in ******** and am applying for an associated checking account online. You have no branches in the state so I cant go in person. I get an error that it cant be opened at this time (See attachment). **************** told me to clear cookies / change browsers and this does not work. The information I am providing is accurate and matches my consumer report / chex so nothing is mismatching.1. Explain why I cannot open account 2. Fix the issue so I am able to open an account online or assistance via branch with e-sign (I cannot go to branch closest is >4 hour drive one way.Business response
03/06/2024
Please see attached response.Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On October 10 2023 I deposited a 400 dollar check into my account that I had for over 10 years they believed that the check was fraudulent which it wasnt and closed my account the ********************** I got the check from confirmed that the check was cleared on October 10 **************************************************************************************************** file a civil suit to get my money back no one will talk to me I also went into the bank the manager also agreed with me as far as where is money and why havent they either returned the check or cut me a check because Im his system he did see that the check was cleared so he advised that I have the company I got the check from file a dispute with they bank to get the funds returned I still to this day dont have my money nor have they returned the funds remind you I have been banking with them for over 10 years my work check gets deposited and all my bills come out of this account can someone help me resolve this issue.Business response
01/26/2024
Please see attached response.Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Entered by BBB staff LO Consumer received a bill today, 1/19/24, that says it was due on the 18th. He said he receives the&#***;bills late every month. When he calls he is told there is a late fee because he is not paying on time, but he is not receiving the bills on time. He is told he can place this on autopay but he does not want to.Business response
01/29/2024
Please see attached response.Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 10/25/23 I received an email stating I won a Penn reel and fishing pole from ******'s and Bass Pro Shop of which I have a membership with. It stated, "Click Here To Claim" A delivery fee may apply. I went into the site, and they wanted $9.97 for shipping and wanted my card number and address. I filled the information out and hit enter. I never received a confirmation email which concerned me. Immediately, I checked my bank account and had found out that along with the $9.97 taken out for shipping, another charge was on there for $159.87 from the same company. I then called Associated Bank and told them that I was hacked, and they advised me to cancel my debit card, which I did. On 10/27/23 my account was credited $9.97. On 11/07/23 my account was credited with $159.87. On 12/07/23 the bank took out of my account $159.87. When I called to find out what was going on, the representative at the bank stated that the company that originally took the $159.87 wanted the bank to pay back the money. This company also sent false paperwork to Associated Bank stating that this money was owed to them. I never received the Penn reel & fishing pole. I also called ******'s and they stated there is no record of me winning anything. According to the paperwork that this so-called company sent to Associated Bank, said I purchased a man handmade wig for $159.87. I never purchased a man handmade wig, nor do I need or want one! This Company gave Associated Bank a phone number to call. The Branch Manager, ********************* ****** and I looked up the number and it was to a Heavy-Duty Hardware Supply Company. I never received an account/order or tracking number.Associated Banks final resolution was to deny my request of this to be fraud. The money was given back to the scammers.Business response
12/20/2023
Please see attached response.Customer response
12/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
11/27/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Associated Bank home equity loan. First associate encountered, had understanding it would be due 9/10/23. We rec'd notification of changes in our account. Language/terminology not clear/familiar. Conflicted with what we understood.We reached out to confirm. A majority of 20 +phone calls with 12+ different individuals referred us back to “Home Office. ” Advised by two bank associates both uncertain about significance of 9/10/23 due date. Advised we wait for next statement. Both referred to $381.xx amount. Assoc. emphasized getting $381 to local office by 10/10/23. No statement ever arrived. Difficulty reaching Hudson WI Office. Decided to make unannounced visit to Hudson 10/16/23. Seek help/express our concern/complaint of difficulty getting uniform info. Immediately met by personal banker, P.R. Took our complaint. Filed notice of complaint & immediately researched situation. Several contacts by PR trying to establish correct loan status. 2 different attempts confirmed loan would have been due 9/10/23. She explained confusion apparently due to “grandfathered loan.” Many associates did not understand or were unaware of grandfathered loan situation. Further contact from PR on 10/20/23 confirmed loan status. Continued to receive add'l assoc. contacts re: loan status. Felt it necessary to approach our Hudson banking assoc. 11/7/23 to check loan options & present a solution. Question of home mortgage required going to different dept. To save time & more trips/calls, we presented a resolution. We required a 5 day response - not met. 30+ yrs Hudson bank customer - never missed a payt. As previously stated we do not deny this obligation. 3+ months chasing this matter. We do not deny receiving documentation. These documents created the questions. Answers lacking continuity & clarity. Contributed to stressful disruptions & resulted in add'l charges. We are appealing these damages. See attached. Absolute clarity only presented to us on 10/20/23.Business response
12/06/2023
Please see attached response.Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sold my house, went to bank told them I would be buying a car, paying bills, moving out if state before hand on Nov. 13 and 15th again. As of Nov. 19th the froze my account and I can not access my money. I have no food, no gas in a new state, no one to help. I called all day Nov. 20th and no return call. Today Nov. 21 st told waiting for a review. I have no food, no gas. Can't feed my kids and they will not let me have my money.Business response
11/27/2023
Please see attached response.
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Customer Complaints Summary
82 total complaints in the last 3 years.
22 complaints closed in the last 12 months.