Business ProfileforJohnson Financial Group, Inc

I have had considerable problems with this bank. I have a personal account with them and tried to work with them to open appropriate accounts with a new business I am opening. I have had considerable problems with this Bank over the years, including rude customer service, failure to deposit legal, negotiable instruments, and multiple failures with its debit card system, which has caused significant problems. I was hoping things would change with these new accounts, which I tried to open at the Middleton location. Things did not change. After introducing himself and playing the "good old country boy" routine, the agent refused to deposit a $48 check that was issued to my previous business, which Johnson Bank provided services for and for which I am the authorized signer. I also asked, as a simple favor, for the Bank to copy a document for me. The response was ridiculous. The Bank would not even make a copy for me and it refused to cash a properly endorsed check that is fully negotiable. This is the third time this happened with this Bank, and each time I was given a different excuse. It gets better. When I challenged the "good old country boy," he became angry and sarcastic, taunting me with fake pleasantries as I walked out. I will not open a business account with this Bank. The level of customer service has proven to be substandard and, at times, incompetent. The public should exercise caution here.

Johnson Financial Group takes your feedback seriously, and we are thoroughly investigating your concerns to understand the circumstances surrounding your experiences. We apologize for any inconvenience this situation may have caused you. In order to respect your privacy, we will address your concerns and discuss the issue with you directly. Your trust is important to us, and we appreciate the opportunity to fully address your concerns.