Business ProfileforPotawatomi Hotel & Casino

This casino is trash no one wins here at this casino. All 3000 plus slots that they have here are rigged to make people lose so they can renovate thir expensive *** casino and hotel. I advise people to play at gas station slots at least they have better chances to win then this casino. Hotel is expensive $132 on a weekday night and $320 on a weekend, food is also expensive their new rock n brews restaurant is horrible the food their look’s sloppy and over priced. Their food court a double cheeseburger with a handful of fries is $14 bucks $2 for a soda when they serve free soda in their casino everything is a money grab here at this casino.

Dear ************,I appreciate you taking the time to share your thoughts and feelings regarding your experiences here at Potawatomi Casino Hotel. Please know that I have forwarded your comments to the appropriate areas for review. Be assured that we take all compliments and complaints seriously with our commitment in providing a safe, comfortable and entertaining destination.As I am sure you understand, there is no guarantee that you will win every time you play. Each game outcome is based on a random number generator. This generator assigns a number to each reel, and that number corresponds to a spot on each reel, thus determining where the reel will stop at the time you place your wager. It is truly a matter of luck.We do provide incentives for our guests who do patronize the casino on a regular basis with our Bonus Program. These monthly rewards allow you to play on the house and have a chance to see if lady luck is on your side. You state that you always use your ***************** card when you play, so continue to do that so you are receiving the best possible offers.I am sorry that you have not enjoyed the food and service at our restaurants during your visits. I will certainly share your thoughts with our *************** Leadership. Our hotel offers for our guests are based on play and availability. That changes based on your recent gaming activity.Your continued loyalty and patronage is appreciated! If you have any questions or additional concerns, please do not hesitate to reach out to me or any member of the Guest Relations Team.Kindest regards,********************* Guest Relations Manager

Again this casino is ******* trash…of course is all on luck…my *** please don’t give me the whole story about luck especially when you guys know and operate a casino and making sure there is low pay out..you talk about promotions 20 dollars for a whole month in 5 dollar increments per week sure that definitely sounds pleasing to come to this casino and test out your luck. Other casino have better overs heck ** casino offered me 50 dollars in slot machine play what do you guys offer…yea I thought so ******* scammers. I know how random generated numbers work but what I also know is that your attendants can make sure that random generated number function can be fixed which gives you guys the edge.