Business ProfileforReid's New Golden Gate Funeral Home

On the morning of September 24th, 2024 I lost my daughter and the hospital wanted her body to be picked up by a funeral home that evening. The hospital call serval funeral homes and Golden Gates was the only one that said they could service her by that evening. I personally went to the funeral home at 1:00pm and signed all necessary paperwork so that this could be done on that evening. The next day, I then called Golden Gates and talked to ***** because she was the person that I was dealing with. I asked if they picked up my daughter, she then asked me to hold on to find out. After, coming back to the phone she said that they were on their way. This was Wednesday September 25th, around 1:15pm. I dont know what time they actually picked her up. Someone from the hospital told me it was early evening when they arrived. So now, I am very upset because she assured me that my daughter would be picked up Tuesday night (I also have a witness who was with me). I then got upset with ***** and decided that I wanted to move her body to another facility. They gave me the hardest time and then charged me $550 because I wanted her moved because they didnt honor their word. It was one of the ugliest things I had to endure after losing my daughter. Secondly, they told my daughters doctor and myself that changes for cremation was $2500 total. Nope! They lied! They told me that I had to come up with an additional $1000 plus dollars out of pocket. The state was going to issue the money to them because my daughter was special needs and didnt have any life insurance. That was another issue I had with them. So, after she was finally moved to Serenity Funeral Home the state paid for her cremation and there was no out of pocket expenses. Golden Gates staff are not the most honest people and they are ripping people off at their lowest moments.