ComplaintsforEcoShield Pest Solutions

• Initial Complaint

  10/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  As a first time homeowner And on a very limited budget, I had an issue with ants in my new home. I had a sales person show up at my door from Eco shield pest solutions, unannounced stating that the previous owners used their service for years and really were satisfied and was wondering if I would like to continue with the service. The sales person told me the first two visits would be no charge to see how I liked the service. In the meantime, I got a bill for the first two treatments. He also had me sign an agreement that day, which apparently locked me into a six treatment contract, which I was not aware of. The treatments thus far have not worked at all, in fact, have made the matter worse. I have contacted the company several times to try to get this issue resolved. They said it will cost me $200 to get out of the contract and I still have to pay for the first two treatments. I also talked to the previous owners of the home and they never once had their service come into their house. I was totally lied to and totally misled in this entire experience and am 100% dissatisfied with the service and dishonesty of this company.

  Business response

  10/25/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  10/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  A Salesperson come to my door claiming to be a long term provider of pest control to my neighbors. He indicated they had been happy with their service and would I like to try his service.I told him I would on a try their service my continued business would be based on results. He indicated that he assumed I would be willing to pay back the introductory price if I was not happy with their service. I told him I would not be willing do this since the introductory price to get me to try their service. He indicated he understood.He also claimed this was his Uncles business and he was taking it over and they were local so if I had any issues he coudl handle for me.None of these claims were true. I checked with my neighbors and none of them had previsouly used their service and one actually claimed he told them I was a long time customer.Also, this was not his Uncles business and he wasn't taking over as well.Lastly, the service was useless. He told me it would address my spider issues. The service did remove existing spiderwebs but I had new spiderwebs and spiders in less then 2 days in all locations that i had previously.He also didn't explain that I was signing up for a monthly service, so I assumed i would just not schedule additional servcie with them. I was surprised when I got a service notice informing my "quarterly service" was happening 4 weeks form the 1st service.I called and found out I was enrolled in a ongoing service and it would cost me $300.00 to cancel. I told them I would not pay this fee and that I had specifically discussed with Salesperson. They indicated they understood and would address.Since then I have received multipel emails and calls. I have explained the above in writing and calls multiple times. The last letter I received was polite but informed me they were turning over to 3rd party for collection.Based on this, I am filing this complaint.

  Business response

  10/28/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer response

  10/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming they actual waive the fee. 

   

  I just received an email from A.R.M., a 3rd party collection agency, requesting payment.  I will provide them the communication indicating the fee was waived.  Hopefully this will close out the issue.

  Thanks you for the support.  It is greatly appreciated.

  
  Regards,
  
  **** ******

  
  

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Was originally cold call solicited at our home for pest services. We already had pest services but we were interested in a one time only tick application, he said that would be no problem. Salesman (claimed to be "owner") took some of my information down on his iPad then asked if I had my phone. I pulled up the texts they had just sent me, he said "press y, this just gives me access to the property" then he took my phone scrolled to the bottom of the texts and replied himself to the message. He left, we received treatment from another employee who arrived later. My credit card bill reflects a ****** payment to them posting on 6/20/24. A while later I was surprised to have a person show up unscheduled to do another application and I refused them and told them not to come back. After I sent them away, the company decided to charge me an additional $400 for the "complimentary services" that were never actually rendered from the first visit in order to cancel the services I had been signed up for when he answered the text on my phone. Went back to review text and it says that I agreed to a service agreement that had been emailed to me, but to this day I have no such agreement because they never got my email. So we never actually even had a service agreement for me to cancel or to subscribe to via text in the first place. Despite this, I have had to pay them because they are sending me to collections and I don't want it to negatively impact my credit rating.

  Business response

  10/01/2024

  Hi ****, 
  
  Thank you for taking the time to reach out to us with this information, and the outline of the events tat took place. I want to sincerely apologize for any misleading information that was given to you at the time of sign-up. I took a look into your account and noticed from day one we had the wrong email on file, so I do see you never received the quarterly agreement that you had unknowingly signed up for. Given the circumstances of this situation, I am going to take matters into my own hands and go ahead and take care of the remaining balance of $400. At this time, you can use this as written confirmation that your account is closed and there are no further fees that are due. Again, I want to sincerely apologize. If there is anything else I can do for you, please do not hesitate to reach out to me. 
  
  Thank you, 

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON 8-5-24,GUY WAS GOING DOOR TO DOOR,SELLING PEST CONTROL SERVICE,HE EXPLAINED 189 FOR THE 3 VISITS,I SPECIFACLLY ASKED,3 TIMES,YES HE SAID FOR THE 189.. THEY NEVER CAME 1 TIME,I CANCELLED MY SO CALLED CONTRACT THE NEXT 2-3 DAYS. THEY SIMPLY DONT TAKE NO FOR A ANWSER,RUDE AND BARELY SPEAK ENGLISH. I WANT MY 189 BACK,AND HAVE THEM LEAVE ME ALONE. I ASKED 3 TIMES,HE SAid yes,thats why i never do this type of thing. totall scaM. I SPOKE WITH MY NEIGHBORS,THEY ARE HAVING THE SAME ISSUE AS ME. THIS PLACE SHOULD EVEN EXIST,TOTALL SCAMMERS

  Business response

  09/25/2024

  Hi ******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best

• Initial Complaint

  09/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On August 6th a representative of Eco shield came to my door to offer a discounted service because they were doing my neighbor's house. We discussed that I had some wasps nests I wanted knocked down and we agreed on same day service. He had me sign the same day service contract while summarizing what I was signing. He quickly scrolled to the bottom and said this is so we can do the work today and I'll email you the receipt. I received an emailed receipt along with a couple of company emails that I didn't read and the work was completed toy satisfaction. In early September I received an unsolicited text that my quarterly service has been scheduled. When I called to cancel. I found out that the salesman had misrepresented what I had signed and I had in fact signed a multi treatment contract with a 3 day ***** period and a $300 cancellation fee. They will not waive the fee given the deceptive nature of their sales team or even escalate my call to a manager. I would like to cancel my contract with no further services and not pay the cancellation fee.

  Business response

  09/25/2024

  Hi *****,

  Thank you for reaching out and providing details regarding your service experience. We have reviewed your account and can confirm that the Annual Commitment Discount Payback (ACDP) has been waived. Additionally, your account is now closed with no further balance owed. We appreciate your feedback and regret any misunderstanding regarding the terms of your agreement. If you have any further questions, please feel free to reach out.

  Customer response

  09/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 22, 2024, a sales person named ***** came to our door to sell us Ecoshield. We had just bought our home so we decided to give them a try BECAUSE he told us that we did not have to go under contract. Well after a couple visits and no improvement of bee and pests problem, we decided we did not want to continue with them. So we reached out to them to cancel. It took so many phone calls to just get someone to talk to, only to tell us we were under contract which we were unaware of. We never received anything stating we signed a contract. While ***** was here, we provided a card to be charged for the visits they would be here for. When we were signing he said it was permission for the card to be signed NOT a contract. We called and customer service was not helpful and told us we would have to pay hundreds of dollars to get out of it. We have the lies on our camera not to mention when they ask you to sign their phone, you can not see anything information, it is just a signature block. Pretty sure you can not LIE to someone to get them to sign a contract.

  Business response

  09/12/2024

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when your husband, or whoever's number is connected to the account responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your cancellation fee on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. You can use this as written confirmation that your account is closed and there is no outstanding fees on your account.
  
  Best, 

  Customer response

  09/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** & ***************************
  

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/14/24 an Ecoshield ******** (Cade) came to my house while I was outside grilling dinner. Cade was selling pest control treatments. I did agree with him for a single treatment to treat the exterior of the home that evening for $169. They service was to be completed 30 minutes after I had agreed to this service. Five minutes later a second ******** showed up to treat the house. I stopped our family dinner outside and stuffed everyone in the house so they could treat the house. The initial treatment was marginal at best, barely treating the areas we discussed. Four weeks later, I receive a text message that they would be treating the house again. I didnt cancel within 24hrs of this second treatment, so I let the technician treat the house again for $169 and told the technician I didnt need their services. I then received an abundant and phone calls and text messages, and emails requesting $300 to be paid for the discount I had received on the initial treatment, stating that the discount was for an annual contract. I never signed for an annual contract and feel extremely deceived and directly lied to by the salesperson Cade. I regret agreeing to pay $338 for two treatments, and I feel Im being harassed to pay an additional $300 for canceling for an annual contract I never agreed to. This is an extremely deceitful and fraudulent company.

  Business response

  09/12/2024

  Hello, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer response

  09/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Two year contract was not disclosed at time of signing. I attempted to cancel services with ********* and was told there is a 24 month contract and there would be cancelation fees. Agreement was completed at my home with a door to door sales rep. ** had me sign a small tablet and verbally told me I could cancel at any time. ** scrolled though to the signature area and did not disclose terms.

  Business response

  09/19/2024

  Dear ******,

  Thank you for sharing your concerns regarding the agreement. After a thorough review of your account, we have confirmed that the service agreement, which outlines the 24-month term, was signed and delivered to the email you provided at the time of the transaction. This agreement clearly details the terms and conditions, including the annual commitment discount payback should the service be canceled before the term is completed.
  
  For your reference, we have attached a copy of the signed agreement for your review. If you have any additional questions or would like further clarification, please do not hesitate to reach out. We appreciate your attention to this matter and are here to assist with any further inquiries.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On July 11th, EcoShields salesperson, *****, showed up at our door unsolicited. ***** was extremely pushy - even beginning to sign me up for services before I had even agreed. We had been having some bug issues, so I was willing to consider it. I made it a point to ask, and I did ask ***** if their pesticides were child and/or pet friendly. ***** assured me their pesticides were plant-based and 100% pet-friendly, safe for our dogs and 7-year-old child. He said they could be outside immediately after spraying or wait ***** minutes if I was really paranoid about it.During the first treatment, the techs needed to come inside, which ***** never mentioned. I suggested letting the dogs outside, but the tech said the product wasnt safe for pets or children for at least an hour. I stopped service. I sent the techs away, and I canceled the contract immediately, grateful the technician had told the truth before they coated our entire home in poison. I reached out to EcoShield and explained what happened to multiple people. Despite this, EcoShield continues to bill me $165 for the initial treatment, which was only half done since I stopped it the second I realized it wasn't as safe as ***** had made it sound. I told them I NEVER would have agreed if ***** had been honest. They insist its my problem and have threatened to send the bill to collections. I refuse to pay for something I never wanted around my house, and I cannot believe a company is threatening to harm MY credit because they fail to teach their sales **** ethical business practices. Finally - beside the point, but still relevant - ***** comments on the **** flag in front of my house. I am a Marine veteran and ***** told me he was setting me up with the veteran discount and I was going to save hundreds. After checking the contract and invoice over...either there was no veteran discount or he did not give it to me. Scamming veterans is low and seems to indicate how poorly EcoShield is training their sellers.

  Business response

  09/03/2024

  Hi ******, 
  
  Thank you for reaching out with your feedback. I want to apologize for your experience with Ecoshield this far. I took a look into your account and it looks like the fee has been reversed, so there is no balance and your account is closed. If there is anything else we can do for you, please let us know. 
  
  Best, 

  Customer response

  09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  08/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They cold rang by **** and convinced me of their 100% guarantee pest removal service. The contract specified a 2 year quarterly service agreement with a guarantee of no pests after. After almost 2 years of service there were in fact more pests on my property. As a result I went to cancel and they wanted me to pay a cancel fee. I explained their guarantee and that there were in fact more pests. They kept trying to convince me to just do another year and they will go away. I did not want to continue to pay them for services that were not working so I opted to cancel and after much arguing she agreed when I said I would not pay the cancel fee.I spent a total of probably 3 hours on their cancelation line (between myself and my partner) describing the problem and that I would not be paying the cancelation fee. They mention in their contract and on the phone that it was a 100% guarantee that there would be less pests. They did not follow through with their contract and thus I would not continue to pay them.After this phone call, they texted me 7 separate times letting me know I had an overdue bill (never mentioning the previous exchange), me responding to each one that I would only respond to their legal team. I never heard from their legal team.I received a letter in the mail letting me know of my overdue balance and an email attached to contact. I emailed and the email bounced back.I then received 3 emails over a month all each letting me know of an overdue balance, again with an email attached. I tried responding to that email directly, tried copying the email that was at the bottom of the email they sent and all three attempts to contact them were bounced back with an error of 'email address undeliverable'.Then they sent my bill to collections

  Business response

  08/26/2024

  BBB,

  This is a Colorado State consumer, please transfer out of our business servicing the Wisconsin state community.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩