Business ProfileforEcoShield Pest Solutions
Current Alerts For This Business
EcoShield Pest Solutions is currently under review for a pattern of complaints. These complaints allege aggressive and non-transparent sales practices, non-disclosure of pricing structure for services, and undisclosed cancellation fees to end contract.
A letter has been sent to EcoShield on 10/10/24 to address these issues. As of 11/20/24, BBB has not received a response to our pattern inquiry.
EcoShield Pest Solutions is headquartered in Gilbert, AZ and has locations in approximately two dozen states including one location in New Berlin, Wisconsin.
BBB reminds people to read and understand all terms of a contract before signing, and be aware of your cancellation rights ("cooling off period") when signing a contract at your home. Also, make yourself aware of any cancellation fees before agreeing to purchase a product or service.
The Cooling Off Rule says that it is unfair and deceptive for sellers engaged in “door-to-door” sales valued at more than $25 to fail to provide consumers with disclosures regarding their right to cancel the sales contract within three business days of the transaction.
For more information on this rule, see this information from the FTC: https://www.ftc.gov/legal-library/browse/rules/cooling-period-sales-made-home-or-other-locations
At-a-glance
Related Categories
Business Details
- Location of This Business
- 16540 W Rogers Dr, New Berlin, WI 53151-2224
- BBB File Opened:
- 7/7/2022
- Years in Business:
- 2
- Business Started:
- 1/10/2022
- Business Started Locally:
- 1/10/2022
- Business Incorporated:
- 1/1/2022
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- EcoShield Pest Solutions Milwaukee, LLC
- Business Management
- Colton Christensen, Owner
- Contact Information
Principal
- Colton Christensen, Owner
Customer Contact
- Colton Christensen, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
37 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
28 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Anthony S
1 star10/03/2024
EcoShield Pest Solutions Response
10/11/2024
Hi *******,
Thank you for sharing your experience, and were sorry to hear about the difficulties youve encountered with the cancellation process and the unexpected fee. Its concerning that the cancellation policy wasnt communicated clearly and that you're facing additional charges after just one treatment. We understand how frustrating this is.
Wed like to review your account and work toward resolving this issue. Please contact us at ******************************** so we can investigate further and address the cancellation concerns. Your feedback is valuable, and we appreciate the opportunity to make things right.
Sincerely,
Customer Feedback Team
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