Customer ReviewsforEcoShield Pest Solutions

Hi *******,

Thank you for sharing your experience, and were sorry to hear about the difficulties youve encountered with the cancellation process and the unexpected fee. Its concerning that the cancellation policy wasnt communicated clearly and that you're facing additional charges after just one treatment. We understand how frustrating this is.

Wed like to review your account and work toward resolving this issue. Please contact us at ******************************** so we can investigate further and address the cancellation concerns. Your feedback is valuable, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team

Hi ****,

Thank you for sharing your experience, and we regret to hear about the misleading tactics used by the salesperson, Cade. It's unacceptable that you were told one thing only to find yourself locked into a long-term contract with unexpected charges. We understand how frustrating and concerning this situation is, especially after you were told it was a one-time service. Clear communication and transparency are essential, and it's disappointing that this was not upheld in your case.

Wed like the opportunity to address this matter and ensure that your concerns are properly resolved. Please reach out to us at ******************************** so we can investigate the situation further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team

Hi ******,

Thank you for sharing your experience, and we sincerely regret the confusion and frustration caused by the miscommunication regarding the pricing and service frequency. It's concerning to hear that your wife was given misleading information about the cost, and we understand how upsetting this situation must be. Transparency is key, and it's disappointing that this wasnt upheld during your interaction with our sales team.

We would like to review your account to ensure the terms are clear and address any remaining concerns. Please reach out to us at ******************************** so we can investigate further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team

Hi *****,

Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment you faced with the service and the cancellation process. It's concerning to hear that the salesperson misrepresented what would be done and that the technician didn't complete the work as promised. We understand how upsetting it is to be charged cancellation fees when the service fell short of expectations.

Wed like to review your account and address these issues, including the cancellation fees and incomplete service. Please reach out to us at ******************************** so we can investigate further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team

Hi *****,

Thank you for sharing your experience, and were truly sorry to hear about the difficulties youve faced with both the cancellation process and the misleading information from the salesperson. Its concerning that the terms of the contract, including the cancellation policy, were not communicated clearly upfront and that youre being charged for services you wish to cancel. We understand how frustrating this must be, especially when you're trying to resolve the issue and are unable to get the support you need.

Wed like the opportunity to investigate your account and address your concerns, including the cancellation request and any additional charges. Please reach out to us at ******************************** so we can work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team

Hi ****,

Thank you for sharing your experience, and we sincerely regret that your mother had to go through this situation. Its very concerning to hear that the salesperson misrepresented the terms of the service, especially when dealing with an elderly customer. Taking advantage of vulnerable individuals is unacceptable, and we take feedback like this seriously.

Were glad to hear the issue was resolved, but we would like to ensure that this situation is thoroughly addressed internally. Please reach out to us at ******************************** with any further details so we can investigate and ensure it doesnt happen again. Your feedback is important, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team

Hi *******,

Thank you for sharing your experience, and we sincerely apologize for the confusion and frustration youve faced with the billing and service quality. Its troubling to hear that your husband was led to believe he was receiving four treatments for the year, only to be billed multiple times within a short period. The lack of thoroughness in the service, combined with the unexpected charges, is not the experience we strive to provide.

We would like to review your account and address both the billing concerns, including the "Annual Commitment Payback," and the quality of the service provided. Please contact us at ******************************** so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team

Hi *****,

Thank you for sharing your experience, and we regret the frustration and stress you've faced during the cancellation process. It's concerning that the salesperson misrepresented the pricing and cancellation terms, and that it took multiple attempts, along with threats of reporting to the BBB, to resolve the situation.

We would like to ensure that your account is fully reviewed and properly canceled. Please reach out to us at ******************************** so we can investigate and confirm that your cancellation has been completed without further issues. Your feedback is important, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team

Hi ********,

Thank you for sharing your experience, and we regret to hear about the issues youve faced with the service. Its concerning that the treatments were not completed properly, and that you were charged for services that didnt meet expectations. We understand your frustration and want to ensure that this is addressed.

We would like the opportunity to review your account and address your concerns, including the quality of service and the charges. Please contact us at ******************************** so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team

Hi *****,

Thank you for sharing your experience, and were sorry to hear about the challenges you've faced with both the service and communication from our team. It's concerning to hear that the cancellation terms were misrepresented and that your requests for local contact and specific service timing were not honored. Additionally, we regret that no one showed up after you agreed to the follow-up visit, and now you're dealing with an unexpected billing issue.

We would like to review your account and address these concerns, including the cancellation terms, service quality, and any outstanding billing issues. Please reach out to us at ******************************** so we can investigate this further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.

Sincerely,  
Customer Feedback Team