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          Find a Location

          Altra Federal Credit Union has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Altra Federal Credit Union

              1700 Oak Forest Dr Onalaska, WI 54650-3500

            • Altra Federal Credit Union

              2715 Losey Blvd S La Crosse, WI 54601-7409

            • Altra Federal Credit Union

              1807 E Main St Onalaska, WI 54650-8757

            • Altra Federal Credit Union

              1404 S Main St Holmen, WI 54636-8928

            • Altra Federal Credit Union

              1400 Waterloo Ave West Salem, WI 54669-9271

            Business ProfileAltra Federal Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            1700 Oak Forest Dr

            Onalaska, WI 54650-3500

            Get Directions
            Visit Website
            (608) 787-4500

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 93

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Altra Federal Credit Union offers a full range of financial services, from personal and business to lending and investments. 

            Business Details

            This is a multi-location business.

            Find a Location

            Altra Federal Credit Union has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Altra Federal Credit Union

                1700 Oak Forest Dr Onalaska, WI 54650-3500

              • Altra Federal Credit Union

                2715 Losey Blvd S La Crosse, WI 54601-7409

              • Altra Federal Credit Union

                1807 E Main St Onalaska, WI 54650-8757

              • Altra Federal Credit Union

                1404 S Main St Holmen, WI 54636-8928

              • Altra Federal Credit Union

                1400 Waterloo Ave West Salem, WI 54669-9271

              Location of This Business
              1700 Oak Forest Dr, Onalaska, WI 54650-3500
              BBB File Opened:
              5/13/1993
              Years in Business:
              93
              Business Started:
              1/1/1931
              Business Started Locally:
              1/1/1931
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Business Management
              • Mary Isaacs, Executive Vice President
              • Steve Koenen, President/CEO
              • Cheryl Dutton, Senior Vice President
              Contact Information

              Principal

              • Steve Koenen, President/CEO

              Customer Contact

              • Mary Isaacs, Executive Vice President
              • Steve Koenen, President/CEO
              • Cheryl Dutton, Senior Vice President
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/11/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              They marked me for several missed payments, hurting my credit, when all payments were made on time. I called them, called the credit companies, made a dispute, and nothing has happened. Included are the screenshots with the dispute. Shows the months with missed payments in the first one. The second one, I included where it shows I paid, and the balance going down. I had the account on auto withdrawal, but all of a sudden, it wouldnt withdrawal, and I had to call to make payments after may. The online payment wasnt working. So it shows I paid 0 that month. They are a very difficult bank to work with. It took me around 6 phone calls to them just to pay off my most recent loan, because they couldnt take an online payment to pay off a loan for some reason. (It was under 50 dollars remaining)
              Read More
              Read 10 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael J

              03/07/2023

              I paid off my truck last month and Altra decided to take out an extra payment following that last payment because of some 3rd party auto-pay. I was told that I was good to go when I closed the account when they accepted the overdraft of the last payment I made. So that makes TWO checks that Altra will now have to send me to give me back MY money. I will never bank with Altra and I will never be getting a loan through them again. Ridiculous that I have to wait 7-10 days for them to send me MY money.

              Altra Federal Credit Union Response

              03/09/2023

              Dear *******,Please know that we take your complaint seriously. It appears you had an auto pay scheduled through our **************** online. This would have needed to be cancelled by you after you paid off the loan in February to prevent the extra payment to us in March. If able, we could have withdrawn the money for you at any of our branches as well, but you will be receiving a check in the mail for the March overpayment. We apologize for any frustrations caused, but everything has been taken care of now. Thank you for choosing Altra.

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

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