Business ProfileforSteinhafels Furniture

I purchased a 3 seater fake leather brown sofa electric cord recliner. It was good for a year. The springs are coiling up and medal bars are hurting our legs. The arm rest feels sore on our arms due to inadequate furniture cushions, the back of the two left and right side seats as well as the seat cushions are completely caved in. We don't sit in the couch and feel comfortable. It's shocking because steinhafels has been crafting furniture since the 1930s. We bought a reclining chair and had no problems with it. The reclining couch is super painful and we paid in cash also underneath the entire couch it's decinegrating yellow chunks and pieces of foam. **** and I have only owned this regretful purchase for about three years. I used to work for ********** wards selling furniture and I know a lot about furniture I also know it is wrong to sell people clearanced furniture claiming that it's quite a deal 100% comfortable only to find out that it is causing tremendous back pain stiff joints and a nightmare we are looking for compensation back of the couch to get a new couch to our standards we have contacted the better Business bureau today because we feel it goes against company policy when you call them which we did and they said sorry there's nothing we can do you chose to buy it so that's what you get the person was very rude to us I was very unhappy with how that was done I know we are in the computer I don't know his name he said we were not in this system I know from furniture selling experience everyone who buys something from a furniture store is in a computer because it was shipped to my apartment we bought a bed we had to get rid of the bed and get a Brooklyn bed delivered we should have returned that bed but we did not we have the chair we love the chair we have the couch unfortunately and don't love it. I would appreciate it if somebody would get a hold of me and please reason with us because this was a couch that was over $1,000. ?? Sincerely **** and ****.