Business ProfileforPatriot Properties

When we moved into our apartment, we were expressly told that our AC unitthis incredibly pitiful and crudely installed window unit that has literally been TAPED into a giant manmade hole in our wallwould be replaced with a proper unit in April. As I am typing this, it is the middle of August, and not only have they never replaced the unit, but they have done everything they can in their power to drag their feet about it.Our unit has broken no less than 6 times since we've moved in on February of 2024. It rapid cycles forever and ever, killing our energy bills while never even properly cooling the apartment. As I am typing this, it is currently the record highest summer of *********. I live with my 60 year old mother and our dog. Every single time we complained, we got an incredibly lackluster response from maintenance. At one point they literally intentionally hung up the phone on me because I called a half hour before they closed and they didn't want to deal with the calls. The very very few times we actually got someone to help us, the maintenance guy gave us an incredibly expensive energy-draining temporary portable unit... without literally any of the necessary parts. It took two weeks of constant calling and ********* for said parts to finally come, and the maintenance guy was incredibly rude and condescending the entire time.The other time was when my mom had to nonstop harass Patriot into replacing the unit because it was literally going into the 90s outside and the heat made my mom and our dog sick. The maintenance guy just did a temporary repair that lasted for 3 whole weeks, and now our AC is broken again.The amount of grief it has been just to get someone to even speak to us has been downright appalling. We were promised a replacement, and instead we got a shoddy, half-baked repair and a temporary unit that they were completely content to just never give us any parts for until we made a fuss about it. I'm not looking forward to the redo of this.