Business ProfileforShop Smart Canada
Current Alerts For This Business
Additional business information
On March 19, 2024, BBB Serving Western Ontario requested that the business substantiate, modify, or discontinue claims advertised on the company's website, https://shopsmartcanada.com. The business advertises “100% Guarantee”.
According to the BBB Code of Advertising:
20. Warranties or Guarantees
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 118 Peters St., Essex, ON N8M 1C1
- BBB File Opened:
- 14/3/2024
- Business Management
- General Manager
- Contact Information
Customer Contact
- General Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
24 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
23/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
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