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            Business ProfilePirate Cove Marina

            Boat Dealers

            Contact Information

            4340 Rideau River

            Kemptville, ON K0G 1J0

            Visit Website
            Email this Business
            (613) 258-2325

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            4340 Rideau River, Kemptville, ON K0G 1J0
            Email this Business
            BBB File Opened:
            2/11/2006
            Years in Business:
            30
            Business Started:
            2/5/1994
            Business Started Locally:
            2/5/1994
            Number of Employees:
            20
            Business Management
            • Wendy Ramsey, Director
            Contact Information

            Customer Contact

            • Wendy Ramsey, Director
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            01/06/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I found out yesterday why there was damage to my boat after this establishment loaded it onto my boat last fall. At my new marina they lifted my boat off the trailer to paint the boat and repair the hull damage. They damaged the front bunk boards somehow ripping it from the boat frame. The owner refuses to discuss the issue with me.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Richard B

            09/07/2022

            Pirate Cove Marina (PCM) brokered the sale of my 2013 Sylvan Pontoon. Brokerage Agreement completed by PCM staff and signed 24 May 2022. Received email from **** in sales advising they had received an offer, he's handling the sale. **** said time sensitive for buyer. Offer accepted. 17 Jun 2022 **** contacted us requiring info for lean check. Info given. No further contact from **** on sale. As we had not heard anything I contacted **** on the 22 Jun 2022 and asked status. He advised customer would be picking up boat on 24 Jun 2022. After not hearing anything from ****, I contacted him 29 Jun 2022 and asked for details of sale. He advised the sale went smoothly, but the client wanted a test drive and completed. Client very happy payment received to close the sale. **** advised my payment would be ready, 29 Jun or 30 Jun 2022.Not heard anything from **** with regards to my payment I attended PCM on the 6 Jul 2022. **** checked with someone and advised me the payment was not ready. **** advised the payment would be ready 7 Jul or 8 Jul 2022.IAW PCM contract they make disbursement to the owner within two weeks of exchange of vessel. Therefore payment should be no later than 8 Jul 2022.STILL NO CONTACT from ****, I telephoned PCM on Friday 8 Jul 2022 asking about my payment. He put me on hold and would check on the payment. Upon returning to the phone **** advised payment had not been processed. I advised him of PCM contract that payment would be made within two weeks and that is today. **** had no answer other than to say there was no owner available to sign the cheque and I would have to wait until Monday or Tuesday. Not being pleased and after conversation as to PCM breaching their own contract, I asked that an Owner contact me ASAP.Totally unacceptable dealings or lack of, from ****. I hope other sale staff are more attentive, care about buyers and sellers. Would not deal with them in future (apparently newer owners since buying boat there)

            Pirate Cove Marina Response

            11/07/2022

            Good afternoon *******,Thank you for taking the time today to discuss your experience, it allows me to try and better my business. I apologize for the delay in receiving your cheque today and not by Friday. After our conversation today, I hope that you and your wife will come see us if you wish to purchase a new boat down the road.Kind Regards,

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